Service Delivery Manager - Operations

Halian

Riyadh, Saudi Arabia

Ref: NP559-330

Job description / Role

Employment: Full Time

Looking for a Saudi National to join a world-known corporation in Riyadh, KSA on a permanent basis.

Experience:
• 5+ years in an Operations management role
• 3+ years in an Application (Middleware) role
• Extensive experience in managed services and service delivery environment including technical and service management exposure
• Demonstrable experience leading a support team
• Strong organizational, planning, leadership and management skills with a confident and professional manner
• Strong English communication skills with excellent presentation skills
• Demonstrated effective leadership, organizational and analytical skills

Requirements

• Excellent soft skills, including conflict resolution, influence and negotiation skills
• Ability to work under pressure in a highly targeted environment
• Committed to self-development and the development of others

Qualifications:
• B.S. or Masters in IT field
• ITIL foundations certification
• Agile (Scrum) certification (a plus)

About the Company

Founded in 1996, Halian is an IT services company with a strong track record of delivering value for our customers across the UK, Europe, The Middle East and Africa.

The experience we have gained means that we can help our clients reduce information technology costs, increase IT systems performance, and free up valuable internal resource to focus on core business activities. Our knowledge base covers a variety of industry sectors including Government, Healthcare, Telecommunications and Pharmaceuticals, as well as a specialist Financial markets capability in our Luxembourg office.

We operate with a culture of openness and trust that helps us to develop strong working relationships with our clients and with our core technology partners Dell, Oracle, Red Hat and Symantec.

Our three key service offerings of Managed Services, Resourcing Services and Professional Services can be used independently or integrated to provide a truly comprehensive service.

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Operations Manager salaries in Saudi Arabia

Average monthly compensation
SAR 18,000

Breakdown available for industries, cities and years of experience