Job closed
Ref: OP732-183
Job description / Role
The Showroom Manager’s key objective is to look after the overall showroom in terms of visual merchandising, stock availability, customer service standards, administration, productivity of the employees, sales target achievements, profitability, and staff welfare in order to achieve business goals & objectives.
Key Performance Areas:
Customer Focus
• Effective resource planning for customer service.
• Ensure regular training of showroom staff on all aspects of customer service, product knowledge and selling skills.
• Implement a high standard of customer focus within the showroom.
• Regularly assesses customer service standards within showroom.
• Create seamless customer service orientation among showroom employees by ensuring timely and efficient customer service.
• Ensure customer needs are met and complaints/queries are resolved in a timely manner.
• Assess mystery shopping feedback and prepare action plan for improvement.
Sales and Commercial Profit
• Achieve the revenue targets for the showroom.
• Achieve target productivity metric (sales per person per day, staff per sq ft) for the showroom.
• Actively seeks ways to achieve or exceed showroom sales targets.
• Monitor and control expenses (overtime, stock and consumables) through efficient showroom operations & log controls.
• Interpret and act on operational profit and sales reports generated through finance and focus on improving under-performing areas.
• Monitor sales performance against last year, last week and budget on a daily and weekly basis and to give feedback to managers and to communicate to staff.
Shop Keeping and Showroom Standards
• Ensure accurate stock merchandise and management (stock ageing, stock loss, space management) within the showroom.
• Oversee and monitor all point of sales activities in the showroom which includes - sales transactions, tracking customer orders and payments, registering sale and maintaining inventory updates, providing service, handling returns and refunds, and gathering consumer data for feedback.
• Oversee and monitor the inventory management in the showroom (stock availability, order management, back store management, stock movement within showroom).
• Ensure that the showroom is in compliance with the company policy for all employment and country laws, including salary and working hours, human rights and equal employment opportunities.
• Ensure the company policy and procedures are communicated in a timely manner and adhered to accordingly.
• Oversee cash transaction entry and management (petty cash, POS cash elements, change floats).
• Regularly audit own showroom administration and resolve any issues.
• Monitor and continuously seek to understand commercial environment, local trading patterns, competitor activity and market trends in the retail sector and their impact on showroom.
• Monitor and handle customer complaints and take corrective action in line with Company policy.
• Maintain high standards of visual appearance throughout the showroom including all non-retail areas.
• Maintain window and in-showroom displays to a high standard in line with merchandising guidelines.
• Conduct Showroom floor walk daily & also ensure this happens his/her absence.
• Ensure pricing is available for all items and is correct.
• Prepare and review showroom reports on sales, commercial profit and stock ageing (slow moving, fast moving and non-moving items).
• Execute price revisions within the showroom.
• Maintain a high level of showroom health and security for company assets, cash, stock, and customer property.
• Ensure seasonal peaks and important trading/promotional events are taken account of when preparing forecasts and staff roster.
People Management
• Ensure showroom expectations and priorities are communicated to staff.
• Review and provide regular feedback on staff’s performance against expectations.
• Carry out regular and relevant in-showroom training and enroll staff on relevant learning and development courses.
Requirements
• Bachelor’s degree or equivalent
• MBA, Any Postgraduate is an advantage
• Minimum 5 years managerial experience in a home furnishings/furniture retail Industry is a must
• Good experience in managing and developing people
• Passionate about driving sales and delivering exceptional customer service
• Must have strong leadership and communication skill
• Ability to communicate in Arabic & English
About the Company
Human Capital House was set up in the year 2013 with a vision to be a progressive talent acquisition partner for organizations within the local and regional market in the Middle East.
As international markets get ever demanding, corporations globally are presented with the challenges of attracting the right talent. Human capital retention and recruitment remain a critical factor to the success of any company. Strategic decision to recruit the right talent is a key issue to organization as wrong candidate selection can potentially be disastrous to their efficiency.
The critical aspect of choosing the right individual with the apt experience and knowledge becomes more crucial as he/she would need to share the ambitions of the employer, while fitting in to the new culture. Human Capital House has both the experience and expertise to help its clients make the right choice of selection. From understanding client requirements, through identifying and assessing the candidates, our systematic approach strives to ensure successful executive recruitment.