Student Services Administrator

Job description / Role

Student Counter
- Provides quality services to students, guardians, staff and community through telephone and in person contact.
- Responds to student questions and requests ensuring that department procedures are followed.
- Advises students, and in particular new students, regarding procedures and services.
- Receives student complaints (i.e.regarding food services, student conflicts, facilities) and assists where appropriate or redirects to management, other specialist colleague roles or counsellor as necessary.
- Ensures that front line services area looks professional and welcoming for students and community visitors.

Requirements

Other duties
- Responsible for the preparation of student ID cards and arranging student transportation.
- Maintains lost and found records contacting students if lost items are found.
- Scans and files documents and other student forms.
- Manages ESGSA login password change requests.
- Assists in the coordination of student activities and special college events.

About the Company

Interserve Learning & Employment provides first class skills, education and employment services to help break down barriers to prosperity. Our ever expanding team offers flexible, tailored support to teenagers and adults from all walks of life, including school leavers, employees who seek career development and anyone who, through illness or changing circumstances, has been prevented from completing their journey into work. With our help, tens of thousands of people a year embark on training or jobs, which has a positive impact on wider communities and local economies.