Talent Acquisition Partner

Job description / Role

INSPIRE | EXHILARATE | DELIGHT

For over six decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. The Group, in its endeavour to excel as a hybrid retailer, has reinforced its distribution and marketing services with a portfolio of eight owned brands and over 300 international brands in the luxury, beauty, fashion, and art de vivre categories. More recently, the Group expanded its expertise into new categories of luxury watches, jewellery, and eyewear.

Every step at Chalhoub Group is taken with the customer at heart. Be it constantly reinventing itself or focusing on innovation to provide luxury experiences at over 750+ experiential retail stores, online and through mobile apps, each touch point leads to delighting the customer.

Today, Chalhoub Group stands for 14,000 skilled and talented professionals across seven countries, whose cohesive efforts have resulted in the Group being ranked third in the Middle East and first in Saudi Arabia as a Great Place to Work®.

To keep the innovation journey going, the Group has set up "The Greenhouse", which is not just an innovation hub, but also an incubator space and accelerator for start-ups and small businesses in the region and internationally. This is just one of the several initiatives taken by the Group to reinvent itself, catalysed by forward thinking and future-proofing. The Group has also been embedding sustainability at the core of its business strategy with a clear commitment towards people, partners and the planet, and by being a member of the United Nations Global Compact Community and signatory of the Women's Empowerment Principles.

What you'll be doing

Strategical:
- Develop the business plan of the Retail Recruitment Department in line with the Division objectives and strategic objectives of Chalhoub
- Formulate and communicate Retail Recruitment Department performance objectives and continuously monitor progress and alignment towards strategic objectives
- Managerial:
- Oversee the operations of the Retail Recruitment Department, provide expertise, encourage teamwork and facilitate related professional work processes in order to achieve high performance standards and staff pride in contribution

Operational:
- Oversee the Talent Acquisition function by ensuring that:
- Talent Acquisition process is facilitated through the Applicant Tracking System
- Recruiters attend Briefing Meetings within the correct time frame
- All requisitions are advertised on relevant channels in an optimized format
- All applications are reviewed, screened and shortlisted within the SLA
- All Talent Acquisition metrics are within defined parameters including Time to Hire, Hiring Manager feedback and Agency usage.
- Sourcing strategies and Talent Acquisition campaigns are well managed
- All Recruiters are sharing relevant and correct information to candidates about the Group.
- Accurate records are maintained by recruiters on DRIVE for reporting purposes
- High levels of Hiring Manager (HM) satisfaction measured via the HM satisfaction and the annual Support Services survey
- A great candidate experience is provided
- Recruiter usage on all tools is monitored and optimized: Applicant Tracking System, Linked In and other job boards
- Ad hoc quality control checks on all operational aspects to ensure excellent performance
- Handle own portfolio of positions/job families and/or oversight on senior hiring
- Collate, review and submit, on a monthly / annual basis, total positions launched and filled (internal, external, cancelled), filterable by recruiter, business unit, job family as well as data around overall Time to Hire, Source Data, agency usage & spend, charge type and recruiter performance

Requirements

- Handle the monthly invoicing in a timely manner and upkeep billings' records and business unit spends on a monthly and annual basis
- Define, measure and review the effectiveness of assessment methodology through specific analytics
- Ensure the team is meeting defined SLAs / KPIs
- Take ownership of assessment methodology and activities including effectiveness of tools
- Participate in relevant projects and community activities as and when needed
- Keep abreast of market information and trends to ensure relevant talent is attracted

People Management:
- Assign individual objectives for employee performance management purposes, manage performance, empower staff, and provide formal and informal feedback in order to support professional development and maximize performance

About the Company

The Chalhoub Group is the leading partner for luxury across the Middle East since 1955. As an expert in retail, distribution and marketing services based in Dubai, the group has become a major player in the fashion, beauty and gift sectors regionally.

By blending its Middle East expertise and intimate knowledge of luxury, Chalhoub Group is building brands in the region, by offering service excellence to all its partners and a unique experience to its customers through its passionate teams.

With a growing workforce of more than 9,000 people, implemented in 14 countries, as well as the operating of over 470 retail outlets, the group's success is attributed to its most valued asset of highly skilled and dedicated teams. Professionalism and passion are what fuel the Chalhoub Group's competitive edge in today's market.

By being committed to implementing sustainable practices into their business, the Chalhoub Group has been awarded in 2013 the CSR Label from the Dubai Chamber of Commerce.