Training Coordinator - IT

Job description / Role

Training Coordinator - IT - Dammam, KSA EP

The Alshaya eGroup is a diverse organisation supporting corporate, warehouse and retail specific IT infrastructure and systems. We have software teams creating and developing in-house applications and product teams optimising and integrating major third party solutions. The rate of growth across divisions and geographies means we are constantly evaluating how we provide robust, scalable and business enabling infrastructure and systems in line with global benchmark standards.

The Training Coordinator acts as a key player within the training team in helping functional and business users to acquire systems understanding, process knowledge and to use it effectively.

He is responsible in preparing the training content and imparts user training, conducts periodic reviews and organizes follow-up training for users. He will also act as a point of contact for end-users during systems implementation.

Responsibilities include, but are not limited to:
* Motivating / guiding team members to improve their capabilities
* Delivering training courses to all business users
* Preparing training manuals and smart presentations
* Providing expert help to users during and post implementation
* Sharing best practices and acting as a specialist within respective projects.

Requirements

* A minimum of 2 years' relevant experience
* A graduate in Computer Sciences or equivalent / Graduate with good exposure to IT systems
* Good written and spoken English skills
* Excellent communication and presentation skills
* Ability to learn fast, take initiative and meet deadlines.

About the Company

As a leading international franchise operator, with nearly 90 of the world’s most recognised brands in its portfolio, Alshaya Group brings great shopping, dining, leisure and hospitality experiences to millions of customers across the Middle East & North Africa, Russia, Turkey, Europe and beyond.

Alshaya Group is a dynamic multinational business and family owned enterprise with a consistent record of growth and innovation. For 35 years, Alshaya has been a pioneering force in brand franchising, using its exceptional knowledge and experience to expand at pace.

Our portfolio of well-loved international brands includes Starbucks, H&M, Mothercare, Debenhams, American Eagle Outfitters, P.F. Chang’s, The Cheesecake Factory, The Body Shop, M.A.C, Victoria’s Secret, Boots, Pottery Barn, KidZania and, coming soon, Hampton by Hilton.

From one retail franchise store opened in Kuwait in 1983, Alshaya Group has consistently grown and diversified and today offers customers an unparalleled choice of brands across multiple sectors; Fashion & Footwear, Health & Beauty, Food, Optics, Pharmacy, Home Furnishings, Leisure & Entertainment, and Hotels. A diverse, skilled team of 53,000 people from 120 nationalities support more than 4,000 stores, cafes, restaurants and leisure destinations, a growing online business and a commitment to delivering great customer experiences.