Training Officer - Casual Dining

Job description / Role

Training Officer - Casual Dining - Riyadh, KSA CP

With more than 750 cafis, stores and restaurants the Alshaya Food division offers a range of roles for different hospitality backgrounds. Brands such as The Cheesecake Factory, Starbucks, P.F. Chang's, Pizza Express and Shake Shack provide everything from quick service and casual up to fine dining. We launched many new brands in recent years and have exciting plans for 2015.

As a Training Officer, you will deliver 'classroom'-style training courses to store staff, junior/potential management, and staff from local functions by applying a variety of training techniques to present information, promote participative learning and transfer knowledge and skills to learners. Course material will be selected from the overall training program, which includes core induction, customer service, selling, and first-line supervisory / management skills courses.

You will work in collaboration with operations and functions management to facilitate other courses and activities, as directed by the Training Manager. This position is also responsible for making all practical arrangements for bookings, equipment, and other necessities required for the delivery of effective training sessions.

Requirements

The ideal candidate for the role will possess excellent interpersonal skills that will enable you to work with people at all levels, as well as enabling you to motivate others and change people's attitudes when necessary.

You will have good organisational, time-keeping and planning skills that will allow you to effectively manage training schedules and meet deadlines and objectives, and your written and spoken communication skills will allow you to inform and advise others clearly.

Lastly, you will be able to demonstrate problem-solving and negotiation skills, and will have a personal commitment to improving your own knowledge and skills.

About the Company

As a leading international franchise operator, with nearly 90 of the world’s most recognised brands in its portfolio, Alshaya Group brings great shopping, dining, leisure and hospitality experiences to millions of customers across the Middle East & North Africa, Russia, Turkey, Europe and beyond.

Alshaya Group is a dynamic multinational business and family owned enterprise with a consistent record of growth and innovation. For 35 years, Alshaya has been a pioneering force in brand franchising, using its exceptional knowledge and experience to expand at pace.

Our portfolio of well-loved international brands includes Starbucks, H&M, Mothercare, Debenhams, American Eagle Outfitters, P.F. Chang’s, The Cheesecake Factory, The Body Shop, M.A.C, Victoria’s Secret, Boots, Pottery Barn, KidZania and, coming soon, Hampton by Hilton.

From one retail franchise store opened in Kuwait in 1983, Alshaya Group has consistently grown and diversified and today offers customers an unparalleled choice of brands across multiple sectors; Fashion & Footwear, Health & Beauty, Food, Optics, Pharmacy, Home Furnishings, Leisure & Entertainment, and Hotels. A diverse, skilled team of 53,000 people from 120 nationalities support more than 4,000 stores, cafes, restaurants and leisure destinations, a growing online business and a commitment to delivering great customer experiences.