Training Officer - Mothercare

Job description / Role

Training Officer - Mothercare - KSA Central

Mothercare has grown from its origins in 1960s Britain into a successful global multi-channel retailer operating in over 50 countries. In 1983 M.H. Alshaya launched its first franchise operation with the brand in Kuwait which was also mothercare's first international store. Mothercare Alshaya is today a highly successful, ever growing and complex business, operating over 300 stores across the Middle East, North Africa, Russia & Central Europe, from large parenting centres to small hospital stores and an incorporating an integrated e-commerce solution.

As a brand we pride ourselves on our customer service, making our stores parent and child-friendly environments, staffed by people who are passionate about our products and services and who can offer knowledgeable unbiased advice. This is especially important for new parents, unversed in the technicalities of products such as baby-feeding equipment, cotbeds, pushchairs and car seats.

As a Training Officer, you will deliver 'classroom'-style training courses to store staff, junior/potential management, and staff from local functions by applying a variety of training techniques to present information, promote participative learning and transfer knowledge and skills to learners.

Course material will be selected from the overall training program, which includes core induction, customer service, selling, and first-line supervisory / management skills courses. You will work in collaboration with operations and functions management to facilitate other courses and activities, as directed by the Training Manager.

This position is also responsible for making all practical arrangements for bookings, equipment, and other necessities required for the delivery of effective training sessions.

Requirements

The ideal candidate for the role will possess excellent interpersonal skills that will enable you to work with people at all levels, as well as enabling you to motivate others and change people's attitudes when necessary.

You will have good organisational, time-keeping and planning skills that will allow you to effectively manage training schedules and meet deadlines and objectives, and your written and spoken communication skills will allow you to inform and advise others clearly.

Lastly, you will be able to demonstrate problem-solving and negotiation skills, and will have a personal commitment to improving your own knowledge and skills.

About the Company

As a leading international franchise operator, with nearly 90 of the world’s most recognised brands in its portfolio, Alshaya Group brings great shopping, dining, leisure and hospitality experiences to millions of customers across the Middle East & North Africa, Russia, Turkey, Europe and beyond.

Alshaya Group is a dynamic multinational business and family owned enterprise with a consistent record of growth and innovation. For 35 years, Alshaya has been a pioneering force in brand franchising, using its exceptional knowledge and experience to expand at pace.

Our portfolio of well-loved international brands includes Starbucks, H&M, Mothercare, Debenhams, American Eagle Outfitters, P.F. Chang’s, The Cheesecake Factory, The Body Shop, M.A.C, Victoria’s Secret, Boots, Pottery Barn, KidZania and, coming soon, Hampton by Hilton.

From one retail franchise store opened in Kuwait in 1983, Alshaya Group has consistently grown and diversified and today offers customers an unparalleled choice of brands across multiple sectors; Fashion & Footwear, Health & Beauty, Food, Optics, Pharmacy, Home Furnishings, Leisure & Entertainment, and Hotels. A diverse, skilled team of 53,000 people from 120 nationalities support more than 4,000 stores, cafes, restaurants and leisure destinations, a growing online business and a commitment to delivering great customer experiences.