Country Manager

Job description / Role

Purpose: Lead and act as the Ambassador for all Chelsea Group activities in Somalia including three separate, but highly linked entities, namely Chelsea Village (Life Support); CTG (HR Managed Services) and Hart (Security Solutions).The Country Manager will also lead the growth strategy and be responsible for managing strategic partnerships and for managing up to 5 direct reports.

GENERAL FUNCTIONS

Business Development. Build the business.
- Conduct detailed market and competitor analysis and develop the business strategy.
- Implement a marketing strategy supported by the central marketing function.
- Identify new opportunities and follow through to proposal stage including writing key components of the bid and providing guidance on pricing strategies.
- Conduct contract negotiation with support from the Commercial Department.
- Lead the annual Business Plan and budget creation for Chelsea Group Somalia.
- Develop and maintain a strong network of business relationships with government departments, the private sector, the United Nations and the NGO community.
- Take the lead or oversee management of current clients.
- Continuously monitor local market for business opportunities.

Current Operations.
- Successfully managed contracts build a sound base for future business.
- Oversee current client relationships to ensure that customer needs are satisfied and that contractual compliance is being met on all current contracts – take remedial action where necessary.
- Manage all current business operations in Somalia supported by the relevant operational teams.
- Ensure that SOP’s are continuously reviewed and meet the demands of the prevailing operational circumstances appropriately; develop new SOP’s where there are gaps or for new client requirements.
- Ensure that all Operations Centres are effective and run efficiently.
- Take the lead in supervising the implementation of HSE and Quality Assurance Plans – conduct checks and inspections on a frequent basis.
- Take the lead in managing incidents and reporting.
- Advise on and oversee all relevant staff training and development.
- Conduct threat and risk assessments to ensure that planning is always based upon the best available information and current analysis.
- Work in close liaison with HSE and Compliance Manager to promote and accredit operations in accordance with PSC1 standards and other relevant standards across the businesses.

Finance
- Manage the Chelsea Group budget during the current year; develop a forecast budget for the following year as part of the Business Plan.
- Ensure that cost effectiveness is a key driver within all business activities.
- Monitor cash flow closely and forecast problems in good time.
- Conduct financial management in accordance with Group Financial Instructions and the Financial Controller’s directives.
- Assess and manage financial risk in conjunction with the Finance department.

HR
- Take responsibility for overseeing appropriate levels of Duty of Care for all Chelsea Group staff and contractors in Somalia.
- Support the HR team to prepare job specifications.
- Attract, recruit, select and retain the best possible staff for Chelsea Group and its operations in Somalia – ensure that appropriate background and medical checks are thoroughly undertaken.
- Oversee the appraisal process for Chelsea Group staff in Somalia.
- Assess training requirement and conduct necessary programs for Chelsea Group staff.
- Ensure that Chelsea Group staff are managed in accordance with the policies and directives laid down by the Head of HR and local employment regulations.
- Ensure that there is an appropriate Health and Safety Plan for all Chelsea Group’s living and work facilities plus working practices; thereby reducing inherent risks to as low as reasonably practicable.
- Manage compensation and remuneration records, provide feedback to Senior Managers on internal equity and market intelligence.

Legal
- Ensure that all Chelsea Group’s business operations are conducted within national and international laws and regulations and, additionally, in accordance with the principles laid down in the International Code of Conduct for private security companies.

Logistics
- Ensure that Chelsea Group’s business operations are logistically well supported.
- Develop good working relationships with a network of local suppliers.
- Supervise logistic accounting, maintenance and procurement.

Communications & Reporting
- Ensure timely and appropriate reporting to the Group entities as required.
- Oversee all client communications within Somalia; meeting face to face as often as possible.

Manage all internal communications including:
- Briefings
- Directives
- Feedback
- Grievance Procedures
- Reporting in accordance with company policy

Requirements

- Successful military career as an Officer or Senior Warrant Officer.
- Bachelor’s degree.
- Minimum of 5 years’ commercial management experience.
- Experience and understanding of the private security and risk management industry.
- Strong understanding of HR processes and labour laws.
- Strong experience selling turnkey solutions.
- Computer literate – fully conversant with Microsoft Office suite and above average Excel skills.
- Experience of working in austere and challenging environments.

Desirable
- Experience working in Somalia.

Competencies:
- Key Management skills – leadership, analytical, decisive but consultative; capable of innovative thinking and managing change.
- Commercial skills – commercially astute with sufficient understanding of contractual processes; capable of contributing to production of business plans, technical and commercial bids, contract analysis and budget management.
- Communication skills – good oral and written English communication skills; diplomacy; capable of producing reports and presentations (written and oral) of a high standard.
- Strong interpersonal skills – capable of galvanising a team and negotiating effectively.
- Administrative skills – strong organisational and accounting skills.

Languages: Fluent in English with Arabic language skills.
Short-listed candidates will be contacted for an interview.

About the Company

CTG Global is a Human Resources & Operational Support Service Company specialising in supporting the United Nations, Governments (Federal US, UK and local), INGOs and a plethora of corporate organisations in the Energy, Mining, Infrastructure and ICT sectors in countries experiencing or emerging from armed conflict, natural disasters, or acute social and economic crisis worldwide. CTG provides tailored support enabling a growing number of public and private sector agencies, Governments and individuals to achieve their objectives in complex and challenging environments. CTG’s has substantial operations across Afghanistan, Iraq, Pakistan, Palestine, Somalia, South Sudan, Sudan, Libya, Congo, Liberia, Benin, Ethiopia, Burundi; with offices also in Nairobi (Kenya), Dubai, Kabul (Afghanistan) and Nepal and operations expanding not only across Africa and the Middle East but also into Latin/Central America in 2013. CTG is a young expanding company with opportunities and current global agreements covering 60 countries.