Account Service Manager

CCT Services

Dubai, UAE

Ref: QP652-01

Job description / Role

Employment: Full Time

We are seeking to recruit an Account service manager to be responsible for the company’s client base in all sales aspects (generating and, retaining clients as well as following up on client issues), customer service and administration generated by sales activity.

Main Activities and Responsibilities:
- Handling new client leads (first contact) daily
- Continued follow up on contacts with prospects as clients
- Effectively handle the existing client base (general customer service assistance and dealing with issues and complaints)
- To update and confirm client contact details on an ongoing basis resulting in an accurate client database
- Responsible for sending introductory communication to leads and clients
- Structured periodic communication (e-mail, phone call) to leads and clients ensuring continues contact and good customer service.
- Ongoing promotional activity (e-mail, phone call) regarding special offers for either active or non active clients
- Various other duties as and when required

Requirements

- University degree/Associate Diploma/ HND or equivalent (Business, Finance, Economics or other relevant)
- Excellent Computer training – Microsoft Office (Intermediate Level)
- Languages: Arabic and English. Additional languages will be considered as an advantage.
- 1-2 year experience with customer focus elements will be considered as an advantage.
- Excellent administrative & organizational skills
- Very good prioritization skills
- Customer service
- Excellent Communication skills, (over the phone, one on one and in writing)
- Computer literate

About the Company

We specialize in providing services which help our clients maintain and improve the relationships with their customers. Our team has the experience that allows them to understand how to handle customers from different regions and different demographics and have developed techniques that help manage the relationship between companies and their clients.

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HR Assistant salaries in UAE

Average monthly compensation
AED 4,500

Breakdown available for industries, cities and years of experience