Affiliate & Meta Partnerships Officer

Job description / Role

Synopsis

It's an exciting time to work for Etihad. We're transforming the aviation industry through creativity, innovation and sustainability, pushing the boundaries to create a world of thoughtful choices for our guests on every journey. And just as we aspire to create meaningful experiences for our guests, we're equally committed to delivering a remarkably thoughtful employee experience.

In this role, you will be the subject matter expert across various domains responsible for managing projects and business as usual activities with the objective to increase conversion rates and improve guest experience across Etihad's digital touchpoints. Functions include user acceptance testing, payment solutions, online booking engine functionality, mobile, content management systems, online promotions, website analytics etc

Accountabilities

- Manage the delivery of enhancements, bug fixes, and new releases across Etihad's digital touchpoints in close collaboration with Technology and Innovation, Digital 2020 and Guest Experience
- Lead requirement gathering sessions with Business Analysts, Technology and Innovation teams or external vendors to ensure business needs are met with key objective to improve conversion rate, increase self-service adoption rate or meet legal/regulatory mandates
- Develop business test scripts against requirements and sign off new and existing functionality pre and post release to ensure it meets business requirements
- Manage reporting of errors, guest complaints and failures including liaising with Sabre and other external vendors to prioritize delivery of bug fixes
- Liaise with Revenue Management, Marketing and Sales teams to manage the upload, distribution and set up of online fares and closed user groups
- Identify trends using website analytics data and data from other internal systems to review impact of new projects/initiatives implemented on Etihad online platforms and provide recommendation to improve conversion rates and grow direct sales

Requirements

Education & Experience

- University degree level education is required
- Must have airline or online travel domain knowledge and/or understanding of web technologies.
- Must have an experience in Metasearch Engine
- Strong Analytical skills
- Role to be based full time in Abu Dhabi

About Etihad Airways

Etihad Airways, the national airline of the UAE, was formed in 2003 and quickly went on to become one of the world's leading airlines. From its home in Abu Dhabi, Etihad flies to passenger and cargo destinations in the Middle East, Africa, Europe, Asia, Australia and North America. Together with Etihad's codeshare partners, Etihad's network offers access to hundreds of international destinations. In recent years, Etihad has received numerous awards for its superior service and products, cargo offering, loyalty programme and more. Etihad is recognised as one of the world's leading airlines in response to COVID-19 and was the first airline in the world to fully vaccinate its crew on board.

Etihad sees tackling the climate crisis as the most important issue of our time, and through strategic partnerships with major global aviation brands and OEMs, Etihad is relentless in its pursuit of industry decarbonisation.

About the Company

Etihad Airways is the National Airline of the United Arab Emirates. The airline was set up by a Royal Decree in July 2003, with Abu Dhabi, the capital of the UAE, as its hub. Etihad started commercial operations in November 2003.

With Etihad, everyone who flies with us is welcomed as our guest.

This simple credo illuminates everything we do, from big things like making sure that our fleet is one of the most advanced in the sky, to small touches like letting you choose the films you watch.

Were proud to be the National Airline of the United Arab Emirates. At the crossroads between Europe and Asia, our home reflects our commitment to bringing the world closer together - as does our highly cosmopolitan staff.