Aftersales Manager - Al Futtaim Auto Centres

Job description / Role

We are looking to recruit an experienced Aftersales Manager to join the AutoEquip team within Al Futtaim Auto Centres. This role will report into the GM - AutoEquip and Bodyshop and will have the responsibility of over more than 20 direct reports including Reception Manager, Service Advisors, Technicians and Parts Associates. The purpose of this role is to develop the Aftersales business for the Auto Equip division and provide the highest possible standards in customer service, revenue and contribution to Key Performance Indicators.

The Aftersales Manager is responsible for driving a highly motivated team to ensure a high level of customer service is maintained and the net profit performance on both parts and service revenue targets are met and exceeded.

The Aftersales Manager will actively promote excellent sales and aftersales synergy through identifying improvement areas. Using Kaizen Groups and Impact Planning to drive business development, the Aftersales Manager will promote a culture of "Fix it Right" methodology within the division.

Requirements

You will ideally hold a Bachelors Degree preferably within Logistics or Mechanical Engineering and will have at least seven years experience within the Automotive Aftersales Industry. You will have sound knowledge of the aftersales process and significant experience in people management. This role is highly customer focussed and therefore it is a requirement that you have considerable experience within this area.

As this role is a managerial position you will have the ability to motivate, develop and lead a team to success. You will be able to build strategic working relationships and will have demonstrable experience of aligning performance for success.

About the Company

Established in the 1930's, the Al-Futtaim Group initially operated as a trading enterprise. Rapid development throughout the 1940's and 50's saw it establish itself regionally as an integrated commercial, industrial and services organisation, positioning itself one of the leading business houses in the lower Gulf region. Today, it operates collectively over 40 companies bearing the Al-Futtaim name, dominates many market segments in the UAE, and has expanded its sphere of operation to include Bahrain, Kuwait, Qatar, Oman and Egypt.

The Group comprises a diverse range of strategically positioned operating subsidiaries and associate companies, structured to give the Al-Futtaim Group the flexibility and versatility to keep ahead of local competition while keeping pace with the ever-evolving global business scenario. The Groups continued investment in world-class systems technology is clear evidence of its commitment to maintain leading edge performance and service delivery.

The success of the Al-Futtaim Group can be attributed to a business approach that combines the ability to change with the traditional values of integrity, service and social responsibility that define its core business philosophy. This, linked with the Groups belief in decentralisation, gives the heads of the operating companies a high degree of functional autonomy and authority, providing the Group with essential flexibility, and individual employees a clearly defined work culture and sense of responsibility.