Aftersales Specialist

Dubai, UAE

Ref: HP647-1682

Job description / Role

Employment: Full Time

A leading multinational automotive organization is seeking to recruit an Aftersales specialist. You will be directly reporting to the Senior Aftersales Manager

JOB PURPOSE: To support the parts and accessory business by analyzing current performance and implementing some countermeasures (full analysis possible for KSA and limited analysis for other branches)

KEY ACCOUNTABILITIES
- Monthly reporting collecting company’s KPI reports
- Performance Indicators
- On-time reporting
- KSA performance follow-up: Prepare monthly purchase report at commodity level and analyze the trend vs agreed targets and propose actions/countermeasures together with department head

Product Management:
- Accessory line-up revision/ maintenance in line with model year changes,
- Liaise with other regions to have the right merchandise in the region
- Develop accessory displays
- Introduction of accessory demo pack and displays
- Pricing: Conduct regional annual price surveys to advise the company on their prices
- Aftersales marketing: Map competitors and company's marketing activities (especially KSA) and make sure that they follow brand guidelines. Develop regional marketing activities together with IMEA Marketing department

Performance Indicator
- Close monitoring and sign-off company’s campaigns
- Conducting min 2 regional campaigns per year

Event support: provide IMEA marketing department with spare part/accessory support for drive- media events-photo shoots, liaise with the company to utilize their resources during the events

Communication & working relationship:
- Effective and cross-functional working needed with:
- Company’s AS management, Parts team, Sales team (for accessories and service products)
- Job holder collects market data, makes the needed analysis and has the authority to advise the company on the improvement action plans in most operational activities

Travel Requirements
- Frequent international travel

Requirements

- Bachelor’s degree
- Minimum of 5 years automotive experience especially in areas parts- accessories product management
- MS office
- Excellent communication skills
- Preferably to have worked with another automotive manufacturer within the UAE

About the Company

We lead in the creation and delivery of innovative workforce solutions and services that enable our clients to win in the changing world of work.

ManpowerGroup powers the success of many of the world's most dynamic organizations. We deliver innovative workforce solutions that enhance competitiveness, increase efficiency and spur productivity. Combining global reach with local expertise - 3600 offices in over 80 countries - we know the changing world of work and bring a deep understanding of the companies we work for and the industries we service.

ManpowerGroup entered the Middle East in December 2007 after acquiring local company Clarendon Parker, thus bringing 15 years in-depth local knowledge combined with a global footprint and industry shaping expertise and thought leadership. Manpower Middle East supports clients in the Middle East and North Africa regions. Our business is aligned to key skill specializations to ensure our clients requirements are met by expert and knowledgeable consultants that understand your industry and role requirement.

Our consultants are experts in finding the right talent across all industries in a broad-range of occupations including: