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Job description / Role
Make a difference every day
The Job Opportunity
The purpose of this position is to assist the Base Operations Manager to manage, develop and coordinate Base Operations services under the Contract. The services include:
- Planned Preventative Maintenance;
- Operations and Maintenance of Utilities;
- Pest and Vermin Management;
- Equipment Maintenance;
- Grounds Maintenance;
- Infrastructure Support;
- Minor New Works; and
- Projects
The purpose includes assisting the Base Operations Manager to achieve contractual and internal targets for quality, safety, operations, service reliability and achievement of customer service standards, supervision of internal and external staff, along with a panel of subcontractors working for Base Operations.
Key accountabilities
- Support the implementation and maintenance of scheduled maintenance plans in accordance with (IAW) the Original Equipment Manufacturer (OEM) requirements.
- Assist to manage all Scheduled Maintenance Services IAW approved Scheduled Maintenance Plans (SMPs) for:
- Facilities, grounds, fixed plant and equipment, fire suppression and alarm systems
- Generators, catering equipment, medical equipment, domestic and office-based appliances, furniture and fittings, and other mobile plant and materiel third parties;
- Produce and implement an electrical integrity testing program (defined in the Scheduled Maintenance Plan) for electrical equipment considered to require testing and certification consistent with AS/NZS3760:2003 in -service safety and inspection and testing of electrical equipment.
- Responsible for ensuring that subordinates register assets in the Asset Register and accurate records of all services are performed on the asset. Additionally, the updated Asset register should be accurate at all times and available for audits and for Contract Change Proposals (CCP).
- Assist with managing the scheduled and un-scheduled Maintenance Activities (raised through reactive Work Orders), in accordance to the contractual agreements between SERCO MELABS and Australian Defence Force (ADF) recorded through Contract Work Breakdown Dictionary (CWBD).
- Act as Manager of Department in absence of the Base Operations Manager.
- Take the lead in ensuring timely responses to requests for all Maintenance Services from the Contact-Centre. Requests will be classified as 'Urgent', 'Priority' or 'Routine' or make safe within agreed timeframes.
- Ensure that any requests deemed to be 'Urgent' or 'Priority' shall be referred to the ADF Service Delivery Manager (SDM) for endorsement prior to the work proceeding.
- Support the Manager to ensure that all the Key Performance Indicators (KPI's) both for Critical Service lines like - Power and Water Generation and Non-Critical Service lines like - Reactive Maintenance and Pest and Vermin, as documented in CWBD are correctly managed.
- Ensure that wherever the estimated Maintenance costs exceed pre-approved level; the Survey & Quote (S&Q) process is adhered to; detailing all estimated costs and estimated completion time.
- Manage the pickup, repair and return of items to their work location. This includes delivery and return of stores and equipment within AMAB, and between AMAB, local suppliers and local trade repair facilities.
- Support the Civil Engineer that oversees the minor new works and projects such as construction, refurbishment or restoration, demolition, road construction and Maintenance, earthworks, electrical infrastructure and plumbing: IAW designated time frames and resource limitations.
- Assist to manage a team of supervisors and admin staff. Assist the Base Operations Manager with regards to staff professional development and performance management.
- Assist with managing the day to day requirements of sub-contractors and inform the Base Operations Manager if there are any service delivery or behavioral issues
- Ensure that the proper resourcing planning conducted in order to meet task achievement, technical, cost, and service parameter outcomes.
- Provide technical leadership to Team Leaders, Supervisors and other Professionals.
- Assist the Base Operations Manager to ensure that the critical services like power generation and water generation is provided to ADF and is maintained in accordance to the OEM.
- Assist the Base Operations Manager to ensure that the operationally, critical facilities like ADF Shooting range is managed and is available for operational usage. The periodic maintenance of this facility is to be undertaken in accordance to the agreed scheduled maintenance plan.
- Assist the Base Operations Manager to ensure that the Pest and Vermin Plan is executed in accordance to contractual requirements.
- Assist the Base Operations Manager to ensure that the Grounds Maintenance Services provided to the ADF, are executed in accordance to contractual requirements.
Requirements
What we are looking for in our candidates
- Supervisory experience within a similar environment.
- Possess good communication skills and the ability to manage multiple tasks efficiently and work productively in a fast-paced, team-oriented environment;
- Be able to communicate and write in excellent English language;
- Ability to multi-task and analyze situations promptly and without bias to determine the proper course of action or alternatives without jeopardizing human safety, quality and the committed performance targets;
- Good judgment and decision-making skills; complex systems and possess good IT skills;
- Intuitive with outstanding interpersonal influencing and communication skills, able to develop and motivate other.
Specific requirements
- Must have as a minimum, a valid technical qualification (i.e. mechanical, electrical, HVAC etc.);
- Must have as a minimum, a valid Australian Qualifications Framework (AQF) Certification, or suitable equivalent;
- Minimum 3 years' experience, preferred in building services, facilities management, industrial or commercial maintenance en v i r on m en t;
Working with Serco
At Serco, not only is the nature of the work we do important, everyone has important role to play.
We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.
Join Us
Take pride in what you do
Serco is committed to Equal Employment Opportunities and is committed to ensuring the safety of all of its employees through its Zero Harm initiative.
About the Company
Serco is a FTSE 250 international service company which combines commercial know-how with a deep public service ethos.
Serco customers are looking for expertise in managing their people, processes, technology and assets more effectively. We advise economic decision makers, design innovative solutions, integrate systems and - most of all - deliver quality services directly to the public.
Serco supplies to governments, government enterprise, agencies and companies who seek a trusted outsourcing partner with a solid track-record of service excellence. Serco people offer operational, logistical and technical expertise in the Transport, Justice and Immigration, Defence, Education and Healthcare industries as well as in the commercial sectors of Facilities Management.
Serco Middle East have been in the Region since 1947, starting out delivering Air Traffic Control Services in Bahrain; a service we are proudly still running today and have expanded to include many other Airports in the region.
We have expanded significantly since that time across the UAE, Saudi Arabia and Qatar. We have been supporting the RTA to operate the Dubai Metro since 2009, are preparing to launch the flagship Saudi Arabia Passenger Rail service from Riyadh to Qassim in 2016. We deliver Facility Management services to both Cleveland Clinic and Healthpoint Hospitals in Abu Dhabi, large-scale medical facilities in Saudi Arabia and a range of educational and commercial properties in the UAE. We also deliver postgraduate education to Officers in the Qatar Armed Forces through the Joaan Bin Jassim Joint Command and Staff College in Doha.
Focusing on our core values, and creating a positive environment for employees to thrive, we look forward to a bright future as we continue to grow with the region.