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Job description / Role
Summary
Main Duties and Responsibilities
- To ensure that all employees establish a rapport with guests. Handle all guest requests and enquiries on food, beverage and service.
- To ensure that the Outlet team projects a warm, professional and welcome image.
- To assist to ensure that all employees deliver the brand promise and provide exceptional guest service at all times.
- To assist to ensure that employees also provide excellent service to internal customers in other departments as appropriate.
- To handle all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
- To maintain positive guest and colleague interactions with good working relationships.
- To establish a rapport with guests maintaining good customer relationships.
- To personally verify that guests in the Outlet are receiving the best possible service
- To spend time in the Outlet (during peak periods) to ensure that the Outlet is managed well by the respective employees and functions to the fullest expectations.
- To understand and strictly adhere to the Rules & Regulations established in the Employees Handbook and the Hotel's policy on Fire, Hygiene, Health and Safety.
- To report for duty punctually wearing the correct uniform and nametag at all times.
- To maintain a high standard of personal appearance and hygiene at all times.
- To maintain a good rapport and working relationship with staff in the outlet and all other departments.
- To attend and contribute to all staff meetings Departmental and Hotel trainings scheduled and other related activities.
- To fully support the Departmental Trainers function in the Department assigned.
- To undertake any reasonable tasks and secondary duties as assigned by the Assistant Hotel Manager.
- To respond to any changes in the restaurant function as dictated by the hotel.
- To project at all times a positive and motivated attitude and exercise self-control.
- To have a complete understanding of the Income Audit Section in the Operations Manual and Policies & Procedures.
- To provide a courteous and professional service at all times.
- To attend all meetings as required by Executive Management.
- To maintain a strong and professional relationship with the relevant representatives from competitor hotels and other organizations.
Requirements
Qualifications
- Qualified candidates should possess strong and accurate communications skills with a critical eye for detail.
- Able to handle fast paced international environment where multi-tasking is essential.
- Must have working knowledge and experience with Microsoft office products.
About the Company
Hyatt was founded by Jay Pritzker in 1957 when he purchased the Hyatt House motel adjacent to the Los Angeles International Airport. Over the following decade, Jay Pritzker and his brother, Donald Pritzker, working together with other Pritzker family business interests, grew the company into a North American management and hotel ownership company, which became a public company in 1962. In 1968, Hyatt International was formed and subsequently became a separate public company. Hyatt Corporation and Hyatt International Corporation were taken private by the Pritzker family business interests in 1979 and 1982, respectively. On December 31, 2004, substantially all of the hospitality assets owned by Pritzker family business interests, including Hyatt Corporation and Hyatt International Corporation, were consolidated under a single entity, now Hyatt Hotels Corporation.