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Job description / Role
Description
As an Assistant Operations Manager you will need to assist Operations Manager in supervising daily operations of organization. Plan and coordinate our daily dispatched orders, ensuring the improvement of performance, productivity and efficiency, through the provision of effective methods and strategies.
To succeed in this role, you should have thorough knowledge of supply chain management and an understanding of fleet management procedures and performance management. Ultimately you will ensure all Customer Experience and Operational Efficiency KPIs are met.
The individual should be able to drive the 7 pillars of our Operations
- Workplace health and safety
- Customer and Client experience
- Technology adoption
- Operational efficiency
- Cost metrics
- Compliance
- Innovation
Requirements
- Supervise operations team to ensure operational excellence and excellent customer services.
- Coordinate with the internal stakeholders to ensure proper dispatch of orders.
- Evaluate current operational strategies and recommend improvements based on route optimization, capacity planning and load balancing
- Analyze and identify all performance related issues and ensure appropriate steps to prevent loss.
- Develop plans and supervise departmental meetings and participate in various growth based campaigns.
- Prepare regular reports, perform audit on various operations and evaluate processes as per business requirements.
- Must be swift in executing plans and should have good analytical and problem solving skills
- Supervise effective compilation and collection of information and data to enhance growth.
- Ensure compliance with company policies and shipping legislation.
- Promote safe work activities by conducting safety audits and meeting with individual staff members.
- Understand and control all key contributors towards the success of our order delivery journey.
Requirements
Qualifications, Experience, & Skills
- Bachelor's degree in Logistics and Supply Chain Management or Business Administration.
- 4+ years of work experience of fleet management operations in logistics industry.
- Expertise in fleet management procedures and best practices.
- Strong knowledge of fleet management Key Performance Indicators (KPIs)
- Hands on experience with fleet management software and databases.
- Proven ability to implement process improvement initiatives.
- Leadership skills and ability to manage staff.
- Strong analytical, decision making and problem solving skills. Should be hands on with advanced MS Excel functions
- Excellent communication skills.
- Willing to work night shifts on a rotation basis.
Benefits
- A high paced environment in a leading start-up
- The opportunity to be part of building a great start-up and working the greatest talents in the region.
- Exponential growth based on performance.
About the Company
Founded in 2012, with a cloud technology platform and digital-only approach, Fetchr was born to disrupt the traditional supply chain model.
Fetchr understands what it takes to succeed in the rapidly changing digital world we operate in today.
That’s why our positioning, predictive and machine learning technologies are so uniquely equipped to meet the transport and shipping demands of the generations.
Agility, flexibility, reliability and service customization are part of the Fetchr DNA.
Joining the Fetchr logistics family ensures a seamless brand experience throughout the journey.