Assistant Night Manager / Duty Manager

Job description / Role

Assistant Night Manager / Duty Manager

Reporting to the Assistant Front Office Manager, the Duty Manager oversees the daily operations, ensuring that the highest levels of hospitality and service are provided. Represents the property in resolving any guest related situation. Manages the flow of questions and directs guests within the lobby. Shows your leadership and interpersonal strengths to maximize the Rooms Operations, and ensure an exceptional guest journey.

The place to savour life! At Mövenpick, we believe indulgence isn't a privilege - it's a crucial ingredient in our recipe for happiness. Savouring life's natural pleasures brings fulfillment, appreciation and positivity. When you smile at life, life smiles back.

What is in it for you:

- Employee benefit card offering discounted rates in Accor worldwide
- Learning programs through our Academies and the opportunity to earn qualifications while you work
- Opportunity to develop your talent and grow within your property and across the world
- Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21

What you will be doing:

- Lead and manage all aspects of the shift and ensure all service standards are followed with friendly and engaging service
- Ensure correct communication between Front Office and other hotel departments
- Handle guest concerns and react quickly, tracking and notifying proper areas to guarantee memorable moments for our guests
- Assist Front Office management in the training and development of the team
- Assist Front Office management in reaching key KPI index such as guest satisfaction, upselling results, loyalty program recruitment and guest personalisation

Requirements

Your experience and skills include:

- Service focused personality is essential and previous leadership experience required
- Prior experience working with Opera system
- Proven ability to build and maintain good relationships with all stakeholders
- Communicate thoughts, actions and opportunities clearly with strong interpersonal skills
- Ability to lead by example, believe in a strong team culture and set the scene for high performance

Your team and working environment:

- Tight-knit, inclusive, detail-oriented, and knowledgeable teammates
- Supportive team always willing to work together to complete the task at hand
- Cohesive teams with the ability to be successful with and without direct supervision

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.