Assistant Service Manager - Automall

Job description / Role

Assistant Service Manager - Automall - Abu Dhabi

To ensure that the service centre has a team of motivated performing individuals who follow the procedures and processes of the company to achieve budgeted targets provided for the location and ensures that customers receive consistent, timely and excellent customer service that becomes a competitive business strategy in retaining customers.

Some of your key responsibilities will be but not limited to:
- Ensure that the service centre achieves the budgeted net sales, gross margin and net contribution
- Plan and ensure optimal use of facilities available at the service centre for running the business operations.
- Ensure that the service initiation process is followed effectively
- Ensure that the technical problems witnessed during vehicle repair is documented
- Ensure that the service initiation process is followed effectively in bringing in the customers due for service and monitors the control of service appointments provided

Requirements

- Diploma or Bachelor of Automobile /Mechanical Engineering and Business Management specialization.
- 10 -15 Years overall experience with automobile dealership – Out of which a minimum 5 years in Service Dept. at managerial role.

About the Company

Established in the 1930's, the Al-Futtaim Group initially operated as a trading enterprise. Rapid development throughout the 1940's and 50's saw it establish itself regionally as an integrated commercial, industrial and services organisation, positioning itself one of the leading business houses in the lower Gulf region. Today, it operates collectively over 40 companies bearing the Al-Futtaim name, dominates many market segments in the UAE, and has expanded its sphere of operation to include Bahrain, Kuwait, Qatar, Oman and Egypt.

The Group comprises a diverse range of strategically positioned operating subsidiaries and associate companies, structured to give the Al-Futtaim Group the flexibility and versatility to keep ahead of local competition while keeping pace with the ever-evolving global business scenario. The Groups continued investment in world-class systems technology is clear evidence of its commitment to maintain leading edge performance and service delivery.

The success of the Al-Futtaim Group can be attributed to a business approach that combines the ability to change with the traditional values of integrity, service and social responsibility that define its core business philosophy. This, linked with the Groups belief in decentralisation, gives the heads of the operating companies a high degree of functional autonomy and authority, providing the Group with essential flexibility, and individual employees a clearly defined work culture and sense of responsibility.