Assistant Talent & Culture and L&D Manager

Job description / Role

We are Heartists®

"Heartist © " describes both our culture and who we are. Everything we do comes from the heart, and we're experts in what we do. Generous, attentive, and free, we ensure that everyone can come as they are, and feel like they belong. As one big team, we know that only together can we do amazing things!

We believe that the world is more welcoming when we're connected. So that we see what we have in common, instead of what sets us apart.

Life in Adagio

Stay, Live, Enjoy!

We create memories for our guests and fellow Heartists® offering personalized experiences with a Glocalized urban touch. We discover together and are flexible to our guest's discerning needs.

The Role:
- Direct the Hotel's Talent and Culture team areas of recruitment, employment, compensation, classification, performance management, labour relations, training, and organizational development.
- Ensure conformation to the policies and procedures as laid out by law and management with a high standard operating system.
- Make day to day decisions based on group and company policies & procedures.
- Manage learning function of the hotel (including digital learning initiatives).
- Ensure that all training activities are completely aligned with the culture, Accor values and Adagio brand strategies, and the hotel.
- Ensures that the following elements are applied long-term throughout the hotel:
- the brand's service standards
- the brand's promise
- In conjunction with the management, builds up the processes, actions and working methods needed to fulfil the brand's customer promise.
- Contributes to the development of service offers, by providing regular feedback.

Key Deliverables and Responsibilities:

Planning & Organizing
- Manage recruitment and selection of Heartists; develop and maintain positive applicant relations and provides technical guidance to hiring Heartists; coordinate functions in compliance with UAE Private Sector Labour Law (through a dedicated T&C Coordinator)
- Oversee the development and implementation of orientation programs for all Heartists.
- Coordinate the administration and negotiation of bargaining with necessary recruitment agencies.
- Oversee Heartists wage and salary programs; ensure regulatory compliance and competitive salary levels necessary to attract and retain qualified staff.
- Manage the administration of health insurance, Heartists accommodation and transportation, and other benefit programs; evaluate and develop recommendations for improvements to Hotels -sponsored benefit programs.
- Coordinate grievance and performance management programs designed to minimize and mediate workplace disputes, and to foster a positive and productive work environment.
- Create and maintain a positive atmosphere within the hotel allowing open two-way communication that ensure morale and productivity reach the highest possible levels.
- Implements Hotel's rules & regulations, the grievance and disciplinary procedure, consulting with department heads on appropriate action.
- Develops and implement coaching and mentoring program to all Team Members at all levels
- Develop & conduct Quality Awareness training sessions.
- Propose annual TC/LD Activities plan and ensure creating a positive working atmosphere to the T&C Manager
- Manages annual TC/LD budgets for the organization and perform periodic cost and productivity analyses.
- Manages Talent and Culture Policies and Procedures Manual and ensures that these are in line with current legislation and keep abreast of current trends and practises in the TC/LD field;
- Responsible for the dissemination of information affecting employer-employee relations, employee activities and hotel policies and programmes.
- Ensures that all Heartists in his/her team report for duty punctually wearing the correct uniform, name badge and are displaying Heartist Behaviors at all times.
- Manage all AUDITS independently with the team
- Manages his/her team in an equitable manner and in accordance with local labor laws and Accor philosophy.
- Evaluates each member of his/her team regulary give team members' regular feedback on their job performance.
- Manage Talent Performance of the hotel through a dedicated T&C Coordinator.
- Displays exceptional leadership by providing a positive work environment, counselling employees as appropriate and demonstrating a dedicated and professional approach to management.

Operations:
- Responsible for the Heartists accommodation and issues related thereof.
- Provides training to support quality standard.
- Assist with the implementation of new policies, procedures and standards.
- Provides active consultation to HODs on Quality projects and performance.
- Leads project team and achieve completion (roll out brand standard, ISO, etc)
- Measures & monitor brand standard compliance by self audit.
- Collaborates with Key Team Members to review and enhance possible improvements to service standard.
- Modifies working methods to comply with the brand philosophy.
- Mobilises all managers in the hotel to work in project mode on "Training & Quality".
- Manages performance of TWI trainers directly across the hotels.
- Supervises, motivates & actively maintains the TWI trainers' force.
- Advises and assists management in achieving specific training and development objectives.

Administration:
- Finalize all monthly and periodic TC/LD reporting requirements.
- Coordinate the administration and negotiation of bargaining with necessary recruitment agencies.
- Spearhead the annual review and update of all position & candidate profiles and job descriptions within each department.
- Coordinate and evaluate internal and external training programs.
- Develop with the Hotel Manager the hotel's succession plan, including the internal transfer list, the ACCOR CV notifications and regional vacancy listings.

Generic Aspects on Hygiene / Personal Safety / Environment/Confidentiality:
- Ensure proper care of all equipment and furniture entrusted for Heartists use.
- Be well-familiar with the hotel's policies and procedures, well-acquainted with the physical layout of the hotel and its premises and knowledgeable of the hotel's emergency procedures in regard to fire, medical, bomb threat, black-out and evacuation.
- Knows the safety regulations and ensures their application & ensures the safety of people and property in the hotel.
- Respects and ensures respect of the hotel's commitments to the "Environment Charter" of Planet 21 program (saving energy, recycling, sorting waste etc.).
- Understands and strictly adhere to the Rules & Regulations established in the Employees Handbook and the Hotel's policy on Fire, Hygiene, Health and Safety.
- Ensure that confidential records and other confidential information are properly safeguarded and are not removed from the office.
- Does not disclose any financial information or any other information of the Accor Hotels.

Requirements

Our Values:

Our values are our common language, they drive us every day. Embodied in and flowing through our Heartist program, a symbol of our identity and culture, these values are the bedrock that binds us to the Group. They perpetuate and spread -beyond professions, persons, countries and cultures- the sense of hospitality and service, our strength and nourishment of the Group's success worldwide.

Guest Passion

We obsess over our customers. Our guests are the driver of our decisions and our actions. We put them first, we care for them. We go the extra mile for them. We enjoy doing it.

Sustainable Performance

We believe that hospitality has the power to unlock a better tomorrow. We act for good to support & empower the communities in which we live and protect the planet that you visit.

Respect

We are connected with the world, and to others. We enjoy the mix of cultures. We are proud of our differences. We put you first and we value you, whoever you are. We care for the planet.

Spirit of Conquest

Our guests are globetrotters, and so are we. We want to be where they want to be. We explore, we initiate, and we develop. We are ambitious for our guests. We make the impossible possible, we have fun doing it.

Trust

Hospitality is a team sport, and we're stronger when we trust and support each other. We believe in natural kindness, respect our differences and value all voices. We work as one team, to say what we do, and do what we say.

Innovation

We dare to challenge the status quo. We embrace innovation and challenge ourselves to do things better and faster. We take risks, dream the impossible and make it possible.

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.