Assistant Training Manager

Job description / Role

- Facilitate customer service, supervisory and skills training workshops
- Assist with managing the Service Academy training initiative Create weekly/monthly training refresher programs
- Manage the customer service certification process
- Manage the cross training initiative
- Assist with departmental training audits
- Assist with the managing of the internship and cross exposure programs
- Partner with departments to conduct mini training sessions during daily briefings to enforce the skills learned in training
- Manage the new hire 6 month probationary process and track team members’ development for 1st year of employment
- Contribute to the planning and administration of the strategic training plans of L&D and requirements
- Analyze a range of job data and assist with creating learning solutions to drive performance and improve service
- Responsible for compiling and reporting training data for all training programs facilitated
- Ensuring training records are accurate and up to date
- Facilitate the feedback received from programs and manage appropriately in order to positively impact the performance
- Utilize Development Plans from Individual Performance Appraisals
- Execute any other duties as assigned by the Director and Manager of Learning and Development.

Requirements

Proven experience within a training role not only delivering but supporting the design of training content, regional experience or very least dealing with a range of nationalities.

Would consider those from a consultancy background.

About the Company

Mackenzie Jones Middle East has decades of recruitment expertise in various industry sectors. Along with a deep understanding of key market sectors and regions, we never forget to treat clients, companies and candidates as individuals who have unique needs.

So we always listen, constantly learn, occasionally challenge and frequently advise. Its all part of a service renowned for its courtesy, consideration and dedication. Based in Dubai since 2006, our office covers the GCC and Levant countries and with the right regional expertise, we are the leading specialists.

Were growing rapidly because people appreciate our honesty, commitment and results.