Job closed
Ref: HP048-1417
Job description / Role
* Develop a thorough appreciation of each allocated customer's business, and understanding of their potential needs for Financial Markets products, through regular liaison with SCB's principal RM for each customer, as well as through direct contract with the customer.
* Establish and maintain a constructive relationship with the decision maker(s) for Financial Markets products for each allocated customer, through regular calling, visits, entertainments, etc., with the objective that the customer always calls SCB when in need of products we are able to supply.
* Respond speedily and positively to all requests from customers for a specific transaction, or for more general advice, or introduction to a more appropriate contact within SCB, whether or not the request is from the specially allocated group of customers.
* Liaise with product traders to analyze the acceptance ratio for quotations provided to each customer, alongside feedback from the customer concerning competing quotations accepted in preference to SCB's, in order that the traders may factor this information in their pricing decisions.
* Liaise with Operations concerning customer feedback received on service delivery quality, in order to seek improvements in service delivery where viewed as necessary from the customer's perspective.
* Liaise with RM's and SCB product specialists in other regions in which particular customers are active, in order to exchange information on the customer, to introduce the customer to other SCB products, and to contribute generally to the relevant regional or global customer database.
* Monitor the utilization of each customer's trading limits with SCB, obtain specific approval for any excess likely to arise as a result of a particular transaction, and alert the principal ARM if it appears that a higher limit would lead to additional profitable business in Treasury products.
* Money Laundering prevention- Comply with all applicable money laundering prevention procedures and, in particular, report any suspicious activity to the Business Money Laundering Prevention Officer and line manager.
Requirements
KNOWLEDGE/SKILLS/EXPERIENCE
* Broad understanding of the Financial Markets business and product offering with relevant supporting work experience.
* Strong customer and service focus, willing to work under pressure.
* Strong negotiation and presentation skills, ability to communicate with all levels in an organization.
* Familiarity with SCB's Risk and Governance policies would be an added benefit.
Rewarding good performance
To us, good performance is about much more than turning a profit. It's about showing how you embody our core values and mantra - here for good. And if you perform well consistently, we'll give you the rewards you deserve. Are you looking for a career that can expand your horizons? We have one.
About the Company
Standard Chartered Bank started in 1958 in UAE with its first branch in Sharjah. The Group’s business gradually increased in Dubai with the opening of several branches and today, Dubai is the administrative hub of the Middle East and South Asia Region. In its 43rd year, the Bank enjoys the position of having the most extensive branch network among foreign international banks in UAE with 10 branches emirate-wide.
Standard Chartered is an international bank, focused on the established and emerging markets of Asia, Africa, the Middle East and Latin America with an extensive global network of more than 600 offices in over 50 countries. The three principal business groups are Global Markets, Personal Banking and Corporate and Institutional Banking.
In UAE, we are one of the leading banks, offering an extensive range of products and services for personal customers, local companies, multinational corporate and financial institutions.