Assurance - PwC Academy - Operations and Resourcing Officer

Job description / Role

Line of Service
Assurance

Specialism
Assurance

Management Level
Associate

Job Description & Summary
PwC's Academy is looking for a candidate with HR/Ops experience. This person will be the face of Academy HR and liase with HC on all people related matters. Additionally he/she will be responsible for all people champion related activities, L&D needs, staff management. He/She should be confident, articulate, agile and proactive.

HR

• Support in handling all full time recruitment, prepare requisition forms, liaise with Academy and HC for offer generation and ensure the candidate joins in time for the HC inductions.
• Support in planning recruitment needs and provide recruitment insights to meet BU needs
• Liaise with HC on Career Coach allocations
• Handles, collates and feeds back action plan on GPS/pulse survey results, works closely with Academy people champion
• Supports the people champion and handles and organizes all staff related training and events
• Works closely with people champion and structures an Academy training and orientation plan for the new joiner, schedules catch-ups
• Handles all interns hiring and utilization in coordination with the people champion.
• Maintains TOIL liaises with the team to ensure TOIL recorded in accordance with TOIL policy, reviews with senior management monthly and reports any anomalies

Operational responsibilities

• Supports regional team with resourcing requests for behavioral and technical trainers (Lebanon, KSA, Oman, and Dubai), maintains relevant folders (demos, CV's, profiles).
• Supports the technical resourcing colleague in times of high volume to schedule demos, connect with the candidates and ensure a go or no go decision based on attendee feedback
• Collates all feedback on client and courses and ensure feedback databases are up to date at all times
• Supports the OM in analysing all feedback, speaking with Academy colleagues on feedback concerns and supporting the OM in preparing the Quarterly feedback report.
• Supports OM in other matters such as licenses/accreditation and database management,
• Supports the OM in updating and handling operational policies and processes
• Supports the OM for any trainer related R&Q matters
• Supports the OM in trainer management, profiles, policies and procedures
• Advanced experience at MS office and Google suite, has excellent spoken and written English skills.
• Very proactive, uses common sense and judgement in dealing with situations, quick to identify gaps and challenges and report back to OM to work on any operational inefficiencies.

Requirements

• An experienced graduate with 3+ years of experience in HR having dealt and interacted with individuals before with good people management skills and eye for detail.
• High level of technical proficiency and computer literacy particularly with Excel Word and Powerpoint
• Excellent business writing skills
• Well-developed administrative skills in order to set up and maintain systems so as to provide efficient service.
• Professional yet approachable manner.
• Meticulous and accurate approach with high attention to detail.
• Ability to work effectively under pressure.
• Ability to work well in a team as well as independently
• Flexibility in working hours (evenings, weekends as and when required)

About the Company

At PwC Middle East, we've set out an ambitious purpose and strive to live it everyday: to solve important problems and build trust in society.

We're a community of solvers that come together in unexpected ways to build trust and create sustained outcomes. We solve important problems, support one another as we grow, develop and build fulfilling careers.

PwC provides industry-focused services for public and private clients across Assurance and Audit, Deals, Consulting, Tax and Legal. We draw on our development legacy that brings together the collective experience of over 7,000 people in our region with offices across 12 countries to solve for tomorrow.

We're striving to consistently deliver innovative work that builds trust and delivers sustained outcomes. And we're proud of the strength that comes from all our different backgrounds and experiences and we value everyone's uniqueness. We thrive in uncertainty, operate with integrity and leverage the diverse perspectives of our teams.

If you're looking for a place that fuels your ambition to make a difference, that matches your curiosity with continuous learning opportunities and reimagines ways of working to enable you to lead a more balanced life, then you're a future PwCer.