Beauty - Regional Retail Sales Department Manager

Job description / Role

We are Chalhoub Group, a leading family business in the world of beauty, fashion and gifts. We have blended our Middle East expertise and intimate knowledge of luxury to offer service excellence to all our partners and a unique experience to all our customers for over 6o years

As we continue to grow, it's our vision to become a hybrid retailer, bringing luxury experiences to the fingertips of customers everywhere.

Our passionate teams drive our vision forward, without them, we couldn't create luxury experiences for our customers. Through opportunities, development and support, we empower each and every employee to achieve their career goals - and beyond. It's an exciting journey we're on, and one you could be part of.

What we are looking for:

We are looking for a Regional Retail Sales Department Manager to manage the smooth operations of all Make Up Forever Stores in the UAE and local countries - distribution and retail. This person will be responsible for providing operation support, training to store managers, operational coordination with the mall authorities and provide on-site coordination of new projects.

What you'll do:

- Ensure compliance of store operations to Group store procedures and local constraints
- Ensure compliance to Store manual and audit and implementation of changes of SOP and system related procedures
- Gather all relevant forms, logs and scorecards to monitor efficiency of store operations, by store by analyzing KPIs, identifying patterns of issues and root causes
- Act as the local champion on back store operations and system related procedures with process manager on Retail Operations and provide her/him with insights and feedbacks on process issues and introduction of new KPIs
- Support area managers and store managers in taking immediate remedial operational actions
- Gather daily SORT forms from store managers in order to take immediate action with concerned service providers and mall authorities
- Provide to store managers list of pre-assigned neighbouring stores where they could request support
- Gather daily incident reports sent by store managers and propose remedial action when related to back store operations
- Ensure operational coordination with mall authorities for stores
- Ensure that all stores receive in time the updated contact list for communication with mall management provided by Admin team as well as the mall communication to tenants
- Support local teams to obtain permits from malls to grant access to external service providers (e.g. marketing events, VM supplies, maintenance, stock takes, etc..) or product deliveries in coordination with Admin
- Gather regularly reports from store managers on issues or concerns related to mall authorities and try to find solutions with malls if needed , and escalate whenever required to LGM
- Store staff trainings and coaching
- Provide coaching to store managers on SOPs
- Support store managers and area managers in assessment of needs of technical trainings on store operations
- Measure level of knowledge and adoption of SOPs and system related procedures by teams and identify gaps during visits and through SOQLE scores
- Assist store managers and area managers in identifying gaps in technical trainings related to store operations, especially system related procedures and recommend trainings
- Report to LGM and local HRBP for future actions (e.g. training needs)
- Review monthly operational issues affecting sales with Area managers

Requirements

What you need to succeed in this role:

The successful candidate will have a strong retail mindset in order to strategise and execute. You will understand the Arabic culture and have good mobility in order to travel.

More specifically, we would love to hear from you if you can say yes to the below

- Currently in a regional retail managerial role
- Can add value and provide solutions
- Strong negotiator
- Strategically minded with a strong retail background
- Arabic language - essential

What we can offer you

We will help shape your journey with us through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility.

Our Group offers the opportunity to support careers that may span different teams, different job roles, different categories and even different countries. We offer diverse career paths for those who show drive and passion as well as the desire to learn and grow.

Amazing benefits

We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, life insurance, child education contribution & exclusive employee discounts .

About the Company

The Chalhoub Group is the leading partner for luxury across the Middle East since 1955. As an expert in retail, distribution and marketing services based in Dubai, the group has become a major player in the fashion, beauty and gift sectors regionally.

By blending its Middle East expertise and intimate knowledge of luxury, Chalhoub Group is building brands in the region, by offering service excellence to all its partners and a unique experience to its customers through its passionate teams.

With a growing workforce of more than 9,000 people, implemented in 14 countries, as well as the operating of over 470 retail outlets, the group's success is attributed to its most valued asset of highly skilled and dedicated teams. Professionalism and passion are what fuel the Chalhoub Group's competitive edge in today's market.

By being committed to implementing sustainable practices into their business, the Chalhoub Group has been awarded in 2013 the CSR Label from the Dubai Chamber of Commerce.