Beauty Therapist

Job description / Role

Beauty Therapist - Aveda, Harvey Nichols - Dubai

Job Purpose
• To provide a professional range of skin services for our clients compliant with salon protocol and accepted documented practices

Essential Roles and Responsibilities

Functional Roles and Responsibilities
• Welcome and greet every client in a warm and friendly manner and demonstrate excellent customer service at all times
• Perform a range of skin services as directed in the salon brochure
• Provide a full consultation to identify any health or skin problems before carrying out services
• Identify the needs of the client by asking questions and confidently recommend services and products that are appropriate
• Explain the steps of the service for each stage of the process to ensure client confidence
• Handle client questions and concerns effectively and with empathy
• Manage client complaints professionally and efficiently in line with the company after sales policy, escalating to management if necessary
• Uphold municipality standards of hygiene and salon policies and procedures for all treatments
• Build relationships with clients and record all technical service information for future reference
• Be knowledgeable regarding all products used in the skin department
• Perform all technical services following brand guidelines to achieve the desired result
• Recommend products for after care and additional retail purchases to supplement the service
• Maintain a professional relationship with the clientele
• Coordinate with receptionists to have maximum number of appointments per day
• Manage client retention with Book Back process
• Encourage client referrals to achieve a full day column in line with working days and productivity growth
• Maintain personal grooming standards at all times enhancing the image of the industry and Profile brand
• Care for all tools and equipment ensuring sterilization process is always of the highest levels
• Perform prep and cleaning of the treatment room after each client to obtain a quality work environment
• Report to management any concerns in connection with the skin department and/or client services requiring attention
• Use recommended amounts of salon use products to assist with cost control
• Attend planned trainings as necessary to update skills
• Update by self- learning to be aware of latest practices
• Check stock levels daily and inform manager of depleting stocks as per individual technician needs
• Maintain retail display areas, check barcodes, expiry dates and replenish as directed
• Remove all expired and damaged items from treatment room and report to manager
• Prepare orders for salon use items
• Assist role related with stocktaking counts as directed
• Perform other duties as assigned

Requirements

Job Requirements

Education/Certification and Continued Education
• High school qualification
• Industry certification

Years of Experience
• Minimum 2 - 3 years working as a therapist in a salon or spa
• Brand knowledge of Lycon
• Up to date knowledge of hair removal practices

About the Company

Established in 1979, Al Tayer Group is a privately-held, diversified company with operations in 12 countries in the Middle East and beyond. With over 7,800 employees from 95 different nationalities, the Group has its headquarters in Dubai, UAE.

Al Tayer Group operates leading, quality-focused businesses in automobile sales and service, luxury and lifestyle retail, perfumes and cosmetics distribution, engineering as well as interiors contracting. The Groups portfolio includes several of the worlds leading brands such as Armani, Bvlgari, Banana Republic, Ford, Ferrari, Gucci, Gap, Harvey Nichols and Maserati. The Group operates over 180 stores across multiple markets in the Middle East. In addition, Al Tayer Group has investments in commercial real estate, contracting, supply chain management, precision tools manufacturing and travel agency services.