Bilingual Customer Happiness Executive

Job description / Role

Supporting the Customer Happiness Manager at an Executive level, you will form part of the service team acting as an Ambassador for the organisation, with your profession and courteous approach.
A native standard Arabic speaker is essential for this role as well as having your own vehicle, due to the remote location of the organisation in Sharjah.

Acting as the first point of contact for all customers via email, telephone and in person you will assist them with their query or direct them to the correct department, responding with swift action through to resolution. The Executive will therefore be expected to take decisions, within their realms of responsibility and be proactive and motivated to do so. Following ISO procedures and standards on a daily basis you will also assist in the collation of information of your individual KPIs for the Manager and also interact with other internal departments to ensure follow up is complete. Part of the role will also include evaluating and investigating any reoccurring issues and working alongside your peers and Manager to ensure that changes are made for continued best practice and knowledge sharing.

Requirements

This client is a regional leader within business support services and as such expect high standards form their employees. Candidates should be from a retail, hospitality or aviation background, with a preference for those that are degree educated and immediately available. You will be an excellent communicator in both Arabic and English and be well presented for this front facing role.

About the Company

Irwin & Dow was established in 2013 to provide clients with a unique and highly personalised recruitment service, providing the very top calibre of candidates across the business support and secretarial function.

We provide a refreshing approach, working in close partnership with clients and candidates across diverse industry sectors; large MNC’s, government & semi -government entities, SME’s, local businesses and in the start-up and UHNWI support framework.

Great people equal great success: all our candidates are interviewed personally by a member of the team, and we develop longstanding and in-depth relationships with our clients, understanding their corporate culture and goals to ensure a successful outcome for both parties.

Our values of discretion and diplomacy are paramount, and we are pleased to be a partner of choice for clients and candidates.