Boutique Manager

Job description / Role

A renowned luxury brand is currently recruiting for an Arabic speaking Boutique Store Manager.

The Boutique Store Manager will effectively lead, develop and support the sales and operations team members of a store to meet and/or exceed sales plans and profitability targets. The Assistant Store Manager is a dynamic, attentive and inspiring leader who has strong relationship building expectations for unsurpassed customer service. The Assistant Store Manager is the team leader, an individual that locally builds a climate of the company’s experience and client development by maximizing the performance of motivated, innovative, enthusiastic and engaged employees who are sales plan achievers. This position focuses on the overall store management of staff, team development, scheduling, sales and operational effectiveness and training.

Key Accountabilities

Achieve and/or exceed sales plan;
- Partner with Store Manager to create, communicate and execute a vision for the sales team;
- Regularly partner with Store Manager to assist with closing transactions through effectively modelling Power of Blue selling behaviors: Engage, Discover, Present, Resolve, Close and Develop;
- Act as a sales leader liaison between Sales Professionals and Store Manager;
- Use sales reporting tools to create recommendations for increasing sales;
- Regularly communicate corporate strategies and initiatives to Sales professionals to increase sales;
- Partner with Store Manager to deliver monthly and quarterly sales plan achievement and sales strategy for Sales professionals.

Clientele/Service Excellence;
- Partner with Store Manager to lead and champion team on executing consistent superior sales service and service delivery to increase and retain customer loyalty;
- Partner with Store Manager to execute Clienteling Program to develop new customer base and develop the existing business;
- Partner with and ensure Sales professionals capture meaningful customer data for the purpose of connecting with the client, building relationships, and personalizing future client development opportunities;
- Partner with and ensure Sales professionals execute proactive strategic outreach with the goal of positioning and realizing future sales opportunities and exceeding customer expectations;
- Assist in managing current TR customer base by cultivating new relationships and migrating existing customers at higher levels;
- Support key company, regional, and local events – and product launches – with strategic client attendance and sales results;
- Partner with Store Manager to use the Power of Blue coaching tool to ensure employees are providing a consistent luxury experience.

Talent Management;
- Regularly partner with Store Manager to encourage and develop Sales professionals through coaching to the Sales Interaction Observation/Power of Blue: ensure all Sales professionals are observed at least once per week;
- Regularly partner to motivate and inspire Sales professionals through effective use of the performance management process, verbal recognition and enthusiastic communication;
- Partner to develop individual action plan with Sales professionals to increase sales and improve performance;
- Have a working knowledge of the skills and development needs of staff and exhibit the ability to communicate development needs in a consultative supportive manner;
- Utilise informal methods of feedback, e.g. real-time on-the-floor feedback, ensuring feedback to each member of the sales team each week, with an emphasis on performance strengths as well as development opportunities.

Requirements

- Minimum of 1 – 2 years of management experience in retail or luxury retail or relevant customer related experience;
- Experience in sales generation and managing the achievement of sales results;
- Flexibility to work non-traditional hours, including days, nights, weekends, and holidays;
- Proficiency with Microsoft Office software including Word, Excel, POS system;
- The ability to inspire trust, integrity, fairness and professionalism both with clients and staff members;
- Strong verbal and written communication skills;
- Proven ability and desire to work in a fast-paced, changing environment;
- Ability to work with tight deadlines and multi-task, possess proactive & problem solving abilities and a high level of flexibility;
- Excellent interpersonal skills. Ability to be equally comfortable interacting with top clients within a service context, as well as socializing personally in more formal settings;
- Thorough understanding and passion for luxury and fashion;
- Extensive experience servicing high-net worth and demanding clientele;
- Excellent verbal and written communication skills as well as organizational skills;
- Personal presentation of the highest standards.

About the Company

We lead in the creation and delivery of innovative workforce solutions and services that enable our clients to win in the changing world of work.

ManpowerGroup powers the success of many of the world's most dynamic organizations. We deliver innovative workforce solutions that enhance competitiveness, increase efficiency and spur productivity. Combining global reach with local expertise - 3600 offices in over 80 countries - we know the changing world of work and bring a deep understanding of the companies we work for and the industries we service.

ManpowerGroup entered the Middle East in December 2007 after acquiring local company Clarendon Parker, thus bringing 15 years in-depth local knowledge combined with a global footprint and industry shaping expertise and thought leadership. Manpower Middle East supports clients in the Middle East and North Africa regions. Our business is aligned to key skill specializations to ensure our clients requirements are met by expert and knowledgeable consultants that understand your industry and role requirement.

Our consultants are experts in finding the right talent across all industries in a broad-range of occupations including:

• IT & Telecommunications
• Engineering & Construction, Oil & Gas
• Banking, Finance & Legal
• Sales & Business Development
• Marketing, Public Relations & Communications
• Human Resources & Training
• Customer & Support Services (Secretarial and Administrative)
• Operational, Supply Chain & Logistics
• Executive Recruitment
• Emiratization Solutions
• Recruitment Program Outsourcing Solutions
• Managed Service Provider Solutions
• Talent Based Outsourcing Solutions
• Outsourced Staffing Solutions