Boutique Manager - Benefit Cosmetics

Job description / Role

Benefit Cosmetics is the San Francisco-based makeup brand that believes laughter is the best cosmetic. Benefit is the No. 1 Brow Brand Worldwide and is synonymous with fun, instant beauty solutions. Founded in 1976, the beauty brand has swept the world with a one-of-a-kind cult favorite product. Benefit is one of the fastest growing prestige beauty brands in the business with locations in 59 countries across 5 continents. With more than 3,000 Brow Bars worldwide, Benefit has become the brow destination for both product and service! Benefit is part of the world's leading luxury products group, Louis Vuitton Moet Hennessy, LVMH.

What you'll be doing

The Boutique Manager, having a beauty technical background will lead by example providing exceptional service to clients, lead a team of 6-7 beauty professionals, drive sales, and ensure the overall success of the boutique.

Key Responsibilities

Client Services:

- Provide expert beauty services to clients.
- Consult with clients to determine their individual beauty needs and recommend appropriate services and products.
- Maintain a high level of client satisfaction by delivering excellent customer service.
- Handle Client inquiries, concerns, and appointments effectively.

Team Leadership:

- Recruit, supervise and train a team of beauty professionals, including brow technicians and sales associates.
- Set performance expectations and provide ongoing feedback and coaching to the team members.
- Participate actively with the team to achieve the monthly target.
- Create a positive and collaborative work environment that encourages growth and development.
- Monitor store and individual employee sales performance to maintain and increase sales productivity.
- Set a positive example in the workplace.

Boutique Operations:

- Oversee day to day operations of the boutique, including opening and closing procedures, cleanliness, and organization.
- Ensure compliance with industry regulations and safety standards.
- Ensure stock management for the boutique.

Professional Development:

- Stay up to date with industry trends, techniques, and product knowledge.
- Attend training sessions and workshops to enhance skills and knowledge.
- Share Expertise and training with team members to elevate their skills.
- Retain and develop high performing team members.

Requirements

What you'll need to succeed

- Passion for beauty and cosmetics, with a particular interest in brows.
- Minimum 3 years experience in assistant manager or managerial role in beauty
- Sales driven with a proven track record of meeting or exceeding sales targets
- Ablility to navigate all communication systems and operate POS system (all Boutique technology, laptop and calculator.)
- Proficiency in Arabic and English is essential.

What we can offer you

With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.

We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts.

About the Company

The Chalhoub Group is the leading partner for luxury across the Middle East since 1955. As an expert in retail, distribution and marketing services based in Dubai, the group has become a major player in the fashion, beauty and gift sectors regionally.

By blending its Middle East expertise and intimate knowledge of luxury, Chalhoub Group is building brands in the region, by offering service excellence to all its partners and a unique experience to its customers through its passionate teams.

With a growing workforce of more than 9,000 people, implemented in 14 countries, as well as the operating of over 470 retail outlets, the group's success is attributed to its most valued asset of highly skilled and dedicated teams. Professionalism and passion are what fuel the Chalhoub Group's competitive edge in today's market.

By being committed to implementing sustainable practices into their business, the Chalhoub Group has been awarded in 2013 the CSR Label from the Dubai Chamber of Commerce.