Branch Manager

Job description / Role

Ensure that specific business targets are achieved whilst maintaining high quality customer service and in cooperation with the other departments of RBG and safeguards the Bank from potential loss.

Main Responsibilities and Accountabilities:
- Identify new business and develop and monitor existing relationship so as to maximize revenue for the branch.
- Achieve the set targets in terms of building assets and liabilities and revenue budget of the branch and provide guidance and support to branch team members with their marketing efforts.
- Facilitate direct sales business
- Actively participate in corporate promotional activities, primarily to promote retail products and services.
- Link and refer new corporate customers to the relevant Corporate Banking Group hub and offer them retail products and services.
- Maintain working relationship with corporate customers.
- Ensure that all applications are checked and rechecked by the Customer Service Manager to ensure error free applications at the branch.
- Ensure that all audit recommendations are implemented within a maximum period of one month after receipt of report.
- Review debit balance accounts and ensure regularization / closure of such accounts. Ensure proper reporting of suspicious transactions of any accounts at the branch and review dormant accounts regularly.
- Ensure strict compliance with money laundering guidelines and ensure that only legitimate funds reach Branch Tellers.
- Ensure that all customer complaints are escalated to the Customer Care Department within a maximum of one working day.
- Ensure that all branch staff receives their documented JDs.
- Monitor the maintenance of branch premises and highlight security concerns to relevant authorities.
- Ensure surprise cash / security checks are carried out on a monthly basis and that all control mechanisms are in place.
- Ensure to monitor bucket 1 defaulters in all products in coordination with the branch Ops Manager.
- Monitor the employee leave plan and ensure there is no backlog on unutilized leave and proper leave cover arrangements are in place.
- Conduct a weekly staff meeting to encourage smooth flow of communication both within and outside the branch and to update branch staff with management decisions. Minutes of meeting to be reported to Branches Manager.
- Perform any other duties or responsibilities consistent with the role as assigned by management.

To lead, coach , develop and motivate manpower resources reporting to him/her towards the achievement of bank goal:
- By planning the goal setting, leave \calendar, training requirement with team.
- By directing and coaching others, including less experienced members of his team.
- By ensuring a Mass Market learning and development plan is implemented.
- By working with team in development plan in order to maximize the productivity.
- By coordinating with the Head of Branches Distribution to ensure that UAE National employees are counseled and coached regularly to develop their skills and working attitude.
- By applying sales & service process in order to meet with expected result.

Optimize the potential value of the customer base:
- By directing coordinating / monitoring/ reviewing sales and referral activity, analyzing resource requirements, monitoring overheads and implementing measures to increase productivity.
- By daily monitoring & supervising of Personal Bankers activity levels, against targets and taking action where activity and acting as product champion.
- By recognizing & utilizing opportunities for cross-sales.
- By controlling the product quality and acting as product champion.

Enhancing the quality of customer service by:
- ensuring a consistently high level of customer service
- improving turnaround times
- effectively dealing with customer complaints and achieving ongoing improvement in the Customer mastery shopper Rating

Safeguards the Bank from potential loss:
- By monitoring daily activity /exception reports and ensuring all transactions are properly authorized.
- To ensure all branches lending is undertaken and controlled in accordance with the bank Credit Policy
- By managing lending facilities within any agreed personal approval authority.

Requirements

- University (Masters/Bachelor) degree
- Minimum 2 years experience in a similar position

Other Skills Required for the Job:
- Technical Knowledge of Products and Services
- Excellent verbal and written communication skills
- Analysis/Research Skills
- Counseling Skills
- Creative Thinking
- Decision Making skills
- Interpersonal Relationship Skills
- Leadership Skills
- Negotiating/Mediating, Planning Skills, Problem Solving

About the Company

Founded in 1991, Commercial Bank International is an award winning full-service commercial and retail bank offering simple and easy-to-understand products and services.

Our aim is to attract, develop and retain the very best people by offering a motivating and inclusive workplace where talent is recognized and developed. At CBI we will give you the opportunities you need to get more from your job. We'll help you grow and progress by acknowledging your talent, and rewarding you well. In return you'll give us your energy, enthusiasm and the drive to deliver results.

That way, we all have a promising future.