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Branch Operations Manager

Commercial Bank International (CBI)


Ref: GP618-57

Commercial Bank International (CBI)

The Role

Develop and manage the customer service area and cash area, provide advice / solutions based on thorough analysis of customer needs; supervise day to day functions as per the procedures laid down in the Branch Operations Manual of the Bank to ensure the delivery of quality service to customers.


•University degree / Higher Diploma (Nationals) or equivalent Qualification
•Minimum 5 years experience in the Customer Service department of a bank
•Knowledge of the bank’s operating procedures
•Knowledge of Banks products and services
•Awareness of Central Bank guidelines and regulations
•Communication skills in English and Arabic (verbal and written)
•Customer Care skills
•PC skills (MS Office, banking software)
•Planning and organizing skills

About the Company

Commercial Bank International (CBI) was established in 1991 that aimed to provide a full range of banking and other financial services to its target clientele such as individuals, middle market businesses and large local and foreign-based companies around the United Arab Emirates.

After a little over than a decade of existence, CBI was able to carved a reputable position among other leading banks and manage to stand the competitive nature of the banking industry in the Emirates. Committed to serve and provide the best services to its existing customer base, CBI is also focusing to attract more customers through a highly structured marketing plan and innovative banking products.

In accomplishing these task, CBI's recruitment policy focuses on qualified candidates having enough banking experience to handle the progress wheel as well as attracting young UAE national graduates which will be provided with training and skills development programs that will equip them to assume higher and bigger responsibilities in the future. Now, with CBI's 8 branch networks strategically positioned all over the Emirates that provides a host of deposits, savings, corporate lending, retail, card products and trade finance facilities, CBI is moving forward to surpass its achievements in the past.

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