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Job description / Role
Business Analyst - IT eCommerce - Web/App - UAE
Experience: 5 to 10 years
Role Summary
An IT eCommerce Business Analyst will be instrumental in strategic problem solving, working closely with business counterparts to identify and implement IT eCommerce solutions in business functional areas. The Business Analyst will help businesses implement technology solutions in a cost-effective way and will be responsible for new implementation and feature enhancements for eCommerce applications/websites across Alshaya landscape.
An ideal candidate will have a bachelor's degree in Information technology with a minimum of 3 years of experience with eCommerce applications/websites. You must have expert level in MS Office applications and have excellent written and oral communication skills. You will need to be proficient in data analysis
Roles & Responsibilities
Reporting into the Manager - Enterprise Solutions, the Business Analysts are expected to perform the below functions (as an individual contributor):
- Gather business requirements as new implementation or change requests for eCommerce web/app solutions.
- Clearly define the objective / scope of an implementation/feature and communicate to stakeholders
- Take up the ownership of a delivery cycle from requirement /data gathering, analysing the need or gap, refining the requirement, communicating to different teams till the delivery
- Work with the PMO (Programme office), Solution Architects, Tech Leads, Software Engineers and Quality Assurance Engineers for owning and delivering features/ functionalities on the eCommerce platform (web/app)
- Guide different teams on development, SIT (Systems Integration Testing), UAT (User Acceptance Testing) and Stress testing
- Coordinate proper documentation to manage / track information related to feature developments
- Conduct post-project evaluation
- Conduct user trainings
Requirements
Ideal candidate is:
- Efficient in stakeholder management, communication, and time management
- Multi-tasker, work on multiple assignments at the same time
- Maintains positive attitude and momentum in challenging situations
- Communicates effectively with all partners
- Takes personal responsibility for the quality and timeliness of work
- Identifies and resolves project issues
Knowledge & Experience:
- Bachelor's/Master's degree in Information Systems, Computer Science or related field
- Sound knowledge of the Systems Development Life Cycle (SDLC) methodology: 3-5 Years
- Sound knowledge on delivery methodologies like Agile, Kanban etc.: 3-5 Years
- Expert level in Microsoft Office Applications
- Excellent written and oral communication skills
- Proficient in data analysis
- Understands business functional areas
- Exposure to Retail industry (preferred)
About the Company
As a leading international franchise operator, with nearly 90 of the world’s most recognised brands in its portfolio, Alshaya Group brings great shopping, dining, leisure and hospitality experiences to millions of customers across the Middle East & North Africa, Russia, Turkey, Europe and beyond.
Alshaya Group is a dynamic multinational business and family owned enterprise with a consistent record of growth and innovation. For 35 years, Alshaya has been a pioneering force in brand franchising, using its exceptional knowledge and experience to expand at pace.
Our portfolio of well-loved international brands includes Starbucks, H&M, Mothercare, Debenhams, American Eagle Outfitters, P.F. Chang’s, The Cheesecake Factory, The Body Shop, M.A.C, Victoria’s Secret, Boots, Pottery Barn, KidZania and, coming soon, Hampton by Hilton.
From one retail franchise store opened in Kuwait in 1983, Alshaya Group has consistently grown and diversified and today offers customers an unparalleled choice of brands across multiple sectors; Fashion & Footwear, Health & Beauty, Food, Optics, Pharmacy, Home Furnishings, Leisure & Entertainment, and Hotels. A diverse, skilled team of 53,000 people from 120 nationalities support more than 4,000 stores, cafes, restaurants and leisure destinations, a growing online business and a commitment to delivering great customer experiences.