Business Application Support Specialist

Job description / Role

Location: Dubai, UAE
Company: Nestle - Head Office
Full-time

Position Summary

Reporting to the Business Application Support manager, this role's key responsibility is to ensure that the SAP/GLOBE Solution covering Technical & Production(T&P) and Demand and Supply Planning (D&SP) continue to operate and support the evolving market business requirements. Additionally, the Specialist is also to ensure that changes/ updates to the SAP/GLOBE solution that are relevant for the Market are effectively communicated to the Business.

A day in the life of

- Diagnose end-user application system-related incidents and take corrective action for the immediate resolution and/or escalate these to the GLOBE Centre for second level resolution.
- Promote and support effective use of Globe Template, strengthen super user network & provide support to super user and end user community in T&P area
- Collaborate with the Market Business Excellence / End to End Lead colleagues and process owners in assessing emerging market business requirements to align these with GLOBE Application Template processes and 'best practice'
- Identify and define the changes - People, Process & Data, Organisation, Technology - required to the GLOBE solution to address new emerging business requirements, including the development of functional specifications following from approved GT change requests
- Conduct systems tests to ensure that solutions delivered by Globe address business requirements as defined and specified.
- Identify end-user training requirements and needs arising from change requests and application related incidents, including assistance in the delivery of end-user training.
- Ensuring implementation and compliance to corporate standards and guidelines in the area of Information Security. Implementing measures that ensures the compliance in the respective functional area.

Requirements

What will make you successful

- Minimum Years of Experience Required: 4-5 Years support experience in SAP Technical & Production (T&P) /Demand and Supply planning(D&SP)
- Minimum Educational Qualification : Bachelor's degree in information systems, Sciences or Engineering or related discipline
- Excellent SAP Support Knowledge - Technical & Production (T&P) and Demand and Supply planning(D&SP)
- Understanding of the integration points with SAP Customer Service/Material Handling/Master Data
- Expertise in configuration, implementation of best practices and knowledge of the latest functionalities available
- Business Analytics : Familiar with reporting tools such as Business Objects , Power BI , WEBI and Data analysis skills..
- Demonstrated ability to translate complex concepts into simple models that can be more easily understood by the general business community
- Bachelor's Degree in IT/Engineering or similar disciplines
- 5 years in SAP support, with a focus on Technical & Production, and Demand and Supply

We are Nestle, the largest food and beverage company. We are 308,000 employees strong driven by the purpose of enhancing the quality of life and contributing to a healthier future. Our values are rooted in respect: respect for ourselves, respect for others, respect for diversity and respect for our future. With more than CHF 91.4 billion sales in 2018, we have an expansive presence with 413 factories in more than 85 countries. We believe our people are our most important asset, so we'll offer you a dynamic inclusive international working environment with many opportunities across different businesses, functions and geographies, working with diverse teams and cultures.

About the Company

Nestle with headquarters in Vevey, Switzerland was founded in 1866 by Henri Nestle and is today the world's biggest food and beverage company. Sales for 2006 were CHF 98.5 bn, with a net profit of CHF 9 bn. We employ around 265,000 people and have factories or operations in almost every country in the world.

The Company's strategy is guided by several fundamental principles. Nestle's existing products grow through innovation and renovation while maintaining a balance in geographic activities and product lines. Long-term potential is never sacrificed for short-term performance. The Company's priority is to bring the best and most relevant products to people, wherever they are, whatever their needs, throughout their lives.