Ref: LP452-415

Job description / Role

Employment: Full Time

Job Purpose
- To maintain & publish various reports related to the objectives set for the Key Accounts & Service Delivery Team
- Reporting to the Head of Key Accounts & Service Delivery Team, assisting in the daily departmental issues and administration; acting as a focal point of contact for the department supporting the Area Service Managers, Service Manager, Key Account Managers, and Excellency Relationship Officer.
- Serves as the Liaison/Coordinator for internal groups within the Excellency centres & various departments in the Bank
- Maintain the training schedules & training material for the department


Main Tasks & Responsibilities

Basic Discipline
- Ensure basic discipline is maintained through timely reporting to office.
- Ensure adherence to dress code and code of conduct.

MIS Maintenance & Reporting
- Maintenance of MIS on Service Activities, Client Engagement, Customer Inconvenience, X-Sell & referral activities done by Relationship Officers & Key Accounts Manager.
- Preparation of periodic MIS reports about the performance of various units (Excellency Centre, ECRO’s & KAM’s) within Excellency Department by consolidating data obtained from various sources for analysis.
- Daily publish the update on the Callout Activities and Service Request and other project reports.
- Prepare a CENTER YTD dashboard and update it on monthly basis. Also to be published to the team on a monthly basis Center wise & RO wise.
- Verifying the figures for the incentive calculations & the exceptions report. Collating and reviewing the discrepancies received from the teams for incentives, and coordinating with BIU and Payout team for the corrections and payout to staff.
- Maintain monthly reports on Service Productivity, Business Tracker, Client Engagements, Monthly Islamic Contest, Customer Inconvenience Report, FD Reject Analysis, etc. These to be published to the teams on regular basis and to be tracked for feedback as required.
- Preparation of the monthly review details for the team
- Collating the numbers for the annual & quarterly rewards & recognition program
- Maintain the updated organisation chart for the team
- Report on key metrics for various lines of business on periodical basis
- Driving master reports for Financial & Non-Financial (impact on end results "department budget, cost of operation, sales margin, operating income, staff headcount")
- Design & develop financial and statistical reports requested by internal users to facilitate their work.
- Ensure data integrity in all reporting’s. Assure timely report preparation and its distribution to the target readers
- MIS to be maintained and updated regularly, It should also be accurate for data retrieval/ planning/ and assessment purposes.

Business Support
- To support the Head of Key Accounts & Service Delivery, Area Service Manager’s and Service Managers as required on business, administrative, and HR issues
- Coordinating for seminars, conference calls, and meetings for Sales & Service Team.
- Design and prepare new reports, analyze trends and provide information to management to facilitate strategic decision-making.
- Work on procedures/plans to improve operational efficiency in core objectives of managing the operation function.
- Maintain the updated staff details on regular basis
- Manage the Hardware requirements for the team (laptops/desktops/projectors)
- Focal point in managing data and confirmations for client events/ activities for all teams (Ramadan events/Seminars etc)
- Review the IT reports received for the teams

Projects
- At least 3 initiatives/projects to be proposed during the course of the year resulting in improved Service Quality
- Introduce at least 2 new management analysis reports during the course of the year.

Compliance & Quality
- Ensure compliance policies are understood and strictly implemented
- Adhere to confidentiality policy while managing the critical reports and data related to the bank
- Undertake review of any suspicious transactions reported by staff/others & escalation of any noncompliance activities.

Policies Procedures
- Stay abreast with the circulars, policies and procedures being published

Requirements

- Bachelor’s degree from a reputed university
- 3 years in banking with a proven record in MIS & Business Support Function
- Full understanding of the policies and processes.

Special Skills / Attributes required for the Job
- Strong interpersonal and communication skills
- Strong analytical abilities
- Team player and result oriented
- Excellent communication skills are required.
- Good written and spoken English is required.
- A good knowledge of MS Excel, MS Power Point, MS Access & Visual Basic is essential

About the Company

ADCB is a full-service commercial bank offering a wide range of products and services such as retail banking, wealth management, private banking, corporate banking, commercial banking, cash management, investment banking, corporate finance, foreign exchange, interest rate and currency derivatives, Islamic products, project finance, and property management services.

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