Cabin Crew Duty Supervisor

Job description / Role

The purpose of this role is to assist Cabin Crew Manager in managing the Cabin Crew Members at all times and ensure that all crew are legal as per the GCAA requirements and their needs are met.

Key Accountabilities:
- Ensure all flights departing Sharjah consist of the correct crew complement, and liaise with Crew rostering officer regarding crew shortfalls, if any.
- Supervise correct and fair allocation of crew positions by auditing and reviewing.
- Manage action, follow up and provide feedback to cabin crew on cabin flight report.
- Ensure all procedures, manuals and documentations in the Briefing Office are updated and maintained as per GCAA and company policy requirements.
- Coach operating crew by giving them constructive feedback, being prepared to answer any queries, clarify any operational issues and if needed direct the crew member to the right personnel or department as necessary.
- Conduct assessments on Briefing to monitor both SCCM and CCM performance and take corrective actions where necessary on performance, a minimum of 3 briefing assessment should be conducted in a shift.
- Manage grooming standards; monitored and rectified where needed.
- Manage senior or captains de-briefing and handle any conflict until it is resolved; use them as case studies in liaison with Training Manager.
- Carry out flight observations and submit a full report to Cabin Crew Manager (2 flights a month)
- Manage daily both catering and duty free issues and ensures that the right product is selected for increasing the revenue using feedback of the crew.
- Carry out a random pre and post flight check to monitor the boarding process, ground handling, catering-duty free, cabin appearance and crew performance; a full report should be submitted to Cabin Crew Manager. (3 flights per shifts)
- Liaise with other departments to fulfill cabin crew requirements (e.g. housing, transport, HR, finance). Place a purchase order for cabin crew department.
- Conduct evaluation for initial crew member during 90 days appraisal.
- Conduct appraisal for the crew including seniors.
- Maintain records of crew performance, sick leave, no show, punctuality, customer service and take the necessary action in cases of discipline.
- Assist Cabin Crew Manager in Cabin Crew Recruitment.
- Assist Cabin Crew Manager for SCCM upgrade.
- Assist the Cabin Crew Manager and carry out investigations on crew disciplinary / appreciations
- Manage crew welfare by looking at their personal issues, follow up with company Medical Centre for crew well-being, meet and assist new joining crews and visit crew if they are hospitalized.
- Ensure the Familiarization Flight program is carried out and the correct paperwork is completed as per Procedures and compliance is achieved.
- Prepare and disseminate Memos and reminders to all crew for any policy changes
- Complete the Crew Movement Officer Shift Report Log at the end of the shift ensuring to note any handover matters for the following shift. Maintain physical appearance of the Briefing Office, including cleanliness, equipment condition etc., and make recommendation for any maintenance or equipment replacement.
- In the absence of a SCCM, the briefing officer on duty will nominate the most senior crew member to conduct the pre-flight safety briefing. Crew Movement Officer will advise Crew Control of the absence of the operating SCCM.
- Liaise with other hubs for sending and receiving any product i.e. crew uniforms, manuals
- Attend weekly meeting with cabin crew manager to identify the areas that require improvement.

Requirements

- Educated to High Secondary level.
- Minimum five years of experience as a cabin crew member with three year as a senior cabin crew.
- Good working knowledge of Flight Duty Time Limitation regulations.
- Self-motivated and able to work independently with strong written and oral communication skills in English.
- Arabic would be an advantage

About the Company

Air Arabia (PJSC), listed on the Dubai Financial Market, is the Middle East and North Africa's first and leading low-cost carrier flying to over 100 destinations across the world. Air Arabia was the first airline to introduce the low-cost carrier concept in the region and is on a mission to serve all Arab countries and beyond, constantly undergoing aggressive route expansion, taking advantage of its ideally located hubs in the United Arab Emirates, Morocco, Egypt and Jordan. Over the past thirteen years, Air Arabia, through continuous market research and customer feedback, provides a range of value added services to millions of passengers who chose to fly with Air Arabia's fleet of A320 aircraft. The airline commenced operations in October 2003 and achieved financial break-even from its very first year of services and has been profitable ever since.