Call Center Agent

Job description / Role

As part of our Call Center Team, you will be responsible to do post service follows ups with all TE customers and updates the respective Departments. You are expected to answer inbound calls. As part of your responsibility also is to attend to customer needs, understand their requirements so that maximum number of enquiries are converted into reservations.

You will be part of our operations based in Dubai, reporting to the Chief Operations Officer. You are also required to update the existing database with changes and the status of each customer/prospective customer. In addition to that, information packages and brochures to clients and other interested parties.

Requirements

You should have at least a minimum of 2 years experience in a customer service/ call center agent role preferably in an Environmental company and holding a diploma or college degree. You should have the ability to build and maintain friendly, warm relationships with customer. You should have excellent communication skills and the ability to use computer applications.

You should also be able to display customer focus with the ability to demonstrate a positive, enthusiastic and friendly attitude while being able to deal with the customers and work in a team.

About the Company

SITA TRASHCO the local subsidiary of SUEZ environment we combine global knowledge with firm roots in local communities to shape the future of resource recovery in United Arab Emirates & GCC.

Operating in more than 30 countries on 5 continents, SUEZ environment provides millions of people and industries around the world with solutions for drinking water, waste water and waste management.

Area of Expertise Consultation Recycling Industrial Cleaning Medical Waste Hazardous Waste Municipal Waste Commercial & Industrial Waste Liquid Waste Road Cleaning