Call Center Agent

Job description / Role

- Handling and managing large amounts of incoming and outgoing calls in a timely manner
- Following communication procedures, guidelines and policies
- Identifying customer’s needs and providing solutions and alternatives
- Initiating outbound calls to coordinate with operation team
- Following up with the customer request/complaints.
- Handling complaints and providing appropriate solutions and alternatives

Requirements

- Candidate should have minimum 3 years experience as call center agent, preferably from real estate/ facility management background.
- He should be a graduate and ready to work in flexible shift and night hours.
- Candidate should be fluent in Arabic and English. He should be able to join immediately.

About the Company

"Manazel", one of the leading companies in the United Arab Emirates, was established in May 2006, and is headquartered in Abu Dhabi. Manazel has a unique strategy and vision that lives up to the Nation’s development future. The Company has chosen to concentrate its work on developing lively residential compounds and multi-purpose real estate aimed at the middle income segment. This strategy has allowed it to overcome most of the difficulties that faced the real estate sector in the past years, resulting in the delivery of thriving communities rich with amenities and services in carefully planned surroundings.

By adopting the highest quality standards, Manazel is committed to strategically invest in residential and commercial developments that balance between creating prosperous and sustainable communities on one hand, and on the other generating profitable returns for its shareholders.

Since quality standards are often affected by prices, Manazel has succeeded in reducing the gap between these two factors in order to create a wide range of affordable quality real estate that lives up to the aspirations and lifestyles of its clients, taking into account the rules of real estate investment according to Islamic law.

Being one of the prominent architects and builders of society, we take pride in our ability to achieve a balance between our numerous roles in planning, building, ownership, investment, community partnership, and business management. We have a team of competitive individuals who possess the skill and will to excel in their careers. We believe in equal opportunities, and we encourage them to harness their energy to achieve their full potential.