Job closed
Ref: HP698-11543
Job description / Role
Call Center Agents (x3) - Gulf Marketing Research (GMASCO) - Al Futtaim Group, Dubai
We are currently looking for experienced Call Center Agents to join our GMASCO Contact Center team based in Dubai, UAE.
Reporting directly to the Head of Contact Center & Customer Relations, you will be responsible for handling all customer calls and transactions on all areas of operations and relevant departments in a courteous and professional manner, follow the call script in a timely manner, accurate capture of customer/transaction comments, working on other related process or Ad-hoc call center projects during work hours and adhering and consistently achieving process KPIs.
In this role, you will be working on rotational shifts as part of the 24/7 operations.
Requirements
To be considered for this exciting opportunity, you must have a Bachelor’s Degree with 3 years’ experience in customer services front-end or contact center environment, preferably within Automotive, Retail or Telecom industries. Working knowledge of MS Office applications specifically MS Excel is required and, CRM system exposure would be an advantage. You must also possess excellent and effective communication skills, good interpersonal and rapport building capabilities and customer orientation.
About the Company
Established in the 1930's, the Al-Futtaim Group initially operated as a trading enterprise. Rapid development throughout the 1940's and 50's saw it establish itself regionally as an integrated commercial, industrial and services organisation, positioning itself one of the leading business houses in the lower Gulf region. Today, it operates collectively over 40 companies bearing the Al-Futtaim name, dominates many market segments in the UAE, and has expanded its sphere of operation to include Bahrain, Kuwait, Qatar, Oman and Egypt.
The Group comprises a diverse range of strategically positioned operating subsidiaries and associate companies, structured to give the Al-Futtaim Group the flexibility and versatility to keep ahead of local competition while keeping pace with the ever-evolving global business scenario. The Groups continued investment in world-class systems technology is clear evidence of its commitment to maintain leading edge performance and service delivery.
The success of the Al-Futtaim Group can be attributed to a business approach that combines the ability to change with the traditional values of integrity, service and social responsibility that define its core business philosophy. This, linked with the Groups belief in decentralisation, gives the heads of the operating companies a high degree of functional autonomy and authority, providing the Group with essential flexibility, and individual employees a clearly defined work culture and sense of responsibility.