Job closed
Ref: HP698-11206
Job description / Role
Call Center Agent (X2) - Trading Enterprises
As part of our Call Center Team, you will be responsible to do post service follows ups with all TE customers and updates the respective Branch/Service Manager. You are also expected to answer inbound calls as well as assist customers who have specific inquiries. Part of your responsibility also is to attend to customer needs, understand their requirements so that maximum number of enquiries are converted into reservations at best prices
You will be part of our operations based in Dubai, reporting to the Call Center- Team Leader. You are also required to update the existing database with changes and the status of each customer/prospective customer. In addition to that, you will be responsible to arrange for the dispatch of products, information packages and brochures to clients and other interested parties.
Requirements
You should have at least a minimum of 2 years’ experience in a customer service/ call center agent role preferably in an automotive company and holding a diploma or college degree. You should have the ability to build and maintain friendly, warm relationships with customer. You should have excellent communication skills and the ability to use computer applications.
You should also be able to display customer focus with the ability to demonstrate a positive, enthusiastic and friendly attitude while being able to deal with the customers and work in a team.
About the Company
Established in the 1930's, the Al-Futtaim Group initially operated as a trading enterprise. Rapid development throughout the 1940's and 50's saw it establish itself regionally as an integrated commercial, industrial and services organisation, positioning itself one of the leading business houses in the lower Gulf region. Today, it operates collectively over 40 companies bearing the Al-Futtaim name, dominates many market segments in the UAE, and has expanded its sphere of operation to include Bahrain, Kuwait, Qatar, Oman and Egypt.
The Group comprises a diverse range of strategically positioned operating subsidiaries and associate companies, structured to give the Al-Futtaim Group the flexibility and versatility to keep ahead of local competition while keeping pace with the ever-evolving global business scenario. The Groups continued investment in world-class systems technology is clear evidence of its commitment to maintain leading edge performance and service delivery.
The success of the Al-Futtaim Group can be attributed to a business approach that combines the ability to change with the traditional values of integrity, service and social responsibility that define its core business philosophy. This, linked with the Groups belief in decentralisation, gives the heads of the operating companies a high degree of functional autonomy and authority, providing the Group with essential flexibility, and individual employees a clearly defined work culture and sense of responsibility.