Call Center Executive - Insurance Sales - Arabic and English Speaking

Job description / Role

Transguard workforce solutions have been engaged by our client to source Call Center Executives for insurance sales. Our client is a leading mutinational insurance company.

As an Arabic speaking Call Center Executive based in Abu Dhabi, this role will be responsible for closing the customers queries for insurance products, over the telephone / through the website.

We require IMMEDIATELY AVAILABLE candidates who are willing to work in shifts in a call center environment as follows:
8 am – 5 pm / 11 am – 8 pm / 2 pm – 11 pm , 5 days a week. 2 days off in a week may not be consecutive on all weeks. One Friday of the month will be working.

Preference will be given to qualified candidates who can demonstrate experience in the following;

• To sell Insurance products to inbound and outbound Customers professionally and effectively
• Answer questions about products or the company
• Handle customer queries and close sales over the phone
• Handle customer complaints & ensure customer satisfaction at all levels
• Ensure company’s compliance policy is adhered to at all times

Requirements

Preference will be given to qualified candidates who can demonstrate experience in the following;

• Analyzing customer’s complaints and recommend solutions.
• Discussing with customers on telephone and providing information on the company’s products and services.
• To understand the company’s insurance policies and products and be able to tell whether a policy covers a type of loss or not.
• To Call up customers who had previously called to complain to know if their challenges have been resolved and to ensure that they are now satisfied.
• To Communicate changes or adjustment in policies to clients.
• To Send newsletters, mails, and other forms of correspondences to customers.
• To Receive reports of claims and communicate reports of investigation to the clients.
• To forward all filed claims to the appropriate department for handling and investigation.
• To Assist clients in filling of policy documents and contact them whenever any error is discovered, or when it needs to be corrected.
• To manage and protect the reputation of the company.
• To maintain strong relationship with customers.

About the Company

Transguard Workforce Solutions delivers Professional Contract Staffing (also known as Employee Outsourcing) within the UAE.

Our Workforce Solutions include:

• Delivering Sourcing and Recruitment Solutions for Clients in need of identifying Contract or temporary Staff.

• Providing a complete end to end Staffing Solution which includes Visa Sponsorship, HR Management, Employee Welfare & Payroll Services.

• Transitioning Contract Staff from other staffing providers to Transguard while remaining compliant with UAE Labour and Immigration Laws.

Transguard Workforce Solutions currently employ over 2000+ Staff from over 70 different nationalities. Across the Group, we payroll over 70,000 employees monthly.