Job closed
Ref: RP598-183
Job description / Role
Call Center Manager – UAE National
This job opportunity is for a leading semi-government company based in UAE.
As a Call Center Manager, You would be responsible for the performance of the contact center operations in terms of meeting or exceeding all KPIs and within budget. You would ensure that the company is in compliance to regulatory and legal obligations across all interactions and that best practices are being implemented to ensure high standards of customer service. Provide support to the contact centre management team to drive improvements, increase efficiency and reduce complaints. Responsible for giving appropriate recommendations based on customers’ insights.
Requirements
To be successful you would ideally possess 10+ years work experience of which 6 years is managing call center operations and 3 years is in operating leader roles. Having a relevant Bachelor’s degree is a must. Must have understanding and experience of Lean Six Sigma methodology.
If this opportunity excites you, please apply online now. Please note shortlisted candidates will be contacted.
About the Company
TGC is an Executive search and human capital firm with our office based in Dubai, UAE. We focus on providing exceptional talent across a number of skilled experts to meet your professional and technical talent requirements throughout Middle East.
The competition for qualified senior management is severe and the best candidates are passive job seekers or are based outside the Middle East region. Our researchers have access worldwide, across industries and geographies. Our success is driven by our access, experience and judgment. We differentiate ourselves by our completion rates and the positive experiences clients and candidates have working with TGC.
We have an excellent understanding of the local market, with a combined experience of over 20 years of a highly skilled team,we provide organizations the highest talent to ease the recruitment process and create significant opportunities for individuals.