Call Center Specialist (Female)

Job description / Role

Call Center Specialist (Female)

We are looking for an enthusiastic sales Specialist to contribute in generating sales and to provide best customer service as per set of guidelines and standards. You will be responsible to convert customer enquiry to sales conversion over the phone, inviting customer to the showroom and maintaining good customer relationships.

Role Responsibilities.
• Day to day conversion of the Call Centre Sales enquiry including implementation and development of strategy to achieve the monthly target.
• Ensure that a high level of quality standards is applied to correct information is obtained from the customer for the use of contracts, changes in services and renewals.
• Ensure campaign results set out by manager is achieved.
• Create sales strategies to drive market opportunities and implement details of set campaigns to meet the sales targets To ensure that the monthly sales targets are being met.
• Maintaining fruitful relationships with existing and new customers.

Salary:
AED 4,000 to 6,000 per month inclusive of fixed allowances.

Requirements

• Bachelor’s degree in business administration/ IT.
• Excellent Knowledge in English.
• Advanced proficiency developing relevant KPIs and conducting analysis based on learned metrics.
• Minimum 5+ years UAE work experience in call center management.
• Customer profiling techniques & procedures.

About the Company

The Housekeeping Co was established in 2011, and pioneered the way ahead for industry change in the domestic service and commercial cleaning industry.

Expert in securing safe corridors for migrant domestic workers, and has published an industry guideline: Domestic Workers Classification (job classification and salary scale), specific to the UAE and GCC. The company offers foreign domestic workers on-going training and development. Pioneering education via technology and web-based platforms, and also offers native language speakers to give a one-one teaching in the privacy of their residences.

Sponsoring families rely on the Housekeeping Co to navigate their way ethically in recruitment and management of their foreign domestic worker. The Housekeeping Co. has positively changed the lives of the foreign domestic workers in offering them transparency of placement, employment contract. The ongoing training and developing ensures up-skilling their qualifications.