Job closed
Ref: MP274-495
Job description / Role
Our client requires an experienced Call Centre Team Leader to work in a busy call centre in Dubai
Duties:
- Reporting to Call Centre Manager
- Responsible for providing soft skills and hard skills training to new team members
- Managing team of front line service personnel to ensure KPI relevance on company targets and budgets is met and understood.
- Managed schedule and attendance for 24/7 at call center, personally handles complex issues escalated by the team for optimum resolution.
- Responsible for providing the management with daily/weekly/monthly team performance reports.
Requirements
- Bilingual ( Arabic & English) essential
- Call centre background
- Team Leader previous experience
- UAE experience advantageous
- Min 3-5 years work experience
- currently based in Dubai
- Fully IT literate in Word, Excel and Outlook
About the Company
BWP is a privately owned, top-end, low volume specialist recruiter with an emphasis on the Middle East markets.
The company has pedigree, a pedigree that comes with over 30 years combined experience of the local markets and from the capabilities of our staff and from their intimate knowledge of all major white collar sectors in the MENA region.
As well as our bespoke search capacity, we are also able to professionally and knowledgeably advise on all aspects of the human capital dimension; from salary surveys and recruitment strategies to general HR policy , development and training.