Central Reservations Manager

Job description / Role

Central Reservations Manager

At Accor, we offer our colleagues and leaders exciting career paths and engaging work environments in destinations around the world. As Central Reservations Manager, your aim is to lead an engaged Reservations team to enhance guests satisfaction with the booking process. You will maximize topline revenues across the cluster to drive market share for our three properties - Fairmont the Palm, Mövenpick JLT and the newly opened, Th8 Palm Managed by Accor.

RESPONSIBILITIES:

- Leads Reservations Team of Fairmont The Palm, Movenpick JLT and Th8 Palm, Managed by Accor
- Hires and develops talent for future growth within the company
- Implements practices and initiatives that creates an engaged, motivated and cohesive team that works together to achieve common objectives
- Develops and maintains reservations standards that drive revenues, optimizes organizational efficiencies and instills guests engagement
- Ensure appropriate scheduling to minimize response time to customers and ensure immaculate quality of reservations and inquiries
- Is fluent in all Accor distribution and reservations systems, Accor Rate architecture and Revenue practices
- Is fluent in revenue enhancing and benchmarking tools including, however not limited to IDEAS, Demand360, OTA Insight and Revenue Insight
- Partakes in Revenue Strategy Meetings and works on revenue enhancing initiatives and strategies
- Manages and leases with other department on all room upsell programs / platforms to maximize rate and guest satisfaction
- Other duties as assigned

Requirements

QUALIFICATIONS AND REQUIREMENTS:

- Problem-solving skills
- A methodical and logical approach
- Accuracy and attention to detail
- Minimum 2 years in a similar role
- Luxury hospitality background is a MUST
- Knowledge of Accor Distribution and Reservation systems is a must as the cluster works with 3 different set-ups
- Already working in a Cluster set-up would be ideal
- Arabic speaker would be a plus

Visa Requirements:

Please note that you must be eligible to live and work in Dubai.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor.

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.