Job closed
Ref: HP341-341
Job description / Role
The Company:
Our Client is a commercial property developer striving to be at the forefront of their market. HQ is based in Dubai with a very small and close-knit team, but who are agile and strategic and collaborate regularly with the Founder to increase efficiency and finalize a master blueprint for an exceptional customer experience journey for its investors.
The Role:
* The role will be working closely with the core Management team based in Dubai in supporting the bond distribution network and sales team.
* The successful candidate must have a substantial demonstrated work history in a client service role with a strong understanding of financial instruments, specifically bonds and knowledge on portfolio/investment administrations.
* This is a Business-Critical role and you will be responsible for the smooth running of all client service-related processes and administration policies of the Company's investment products.
* You will be the main client-facing touchpoint for our investors worldwide - comprised mainly of high-net-worth individuals, investment firms or family offices and agents which require consistently excellent after-sales support.
* Able to develop, execute and review investment administration related processes and policies in the future.
* Manage all customer service-related matters of the Company investment programs
* This role reports directly to Management and will entail a high level of discretion, multi-tasking, self-sufficiency and working well under pressure.
Responsibilities would include:
* First point of contact for all client service-related matters
* Involved in developing, implementing and reviewing client service policies and/or investment administration processes of assigned business products/verticals
* Responsible for the updating and filing of all customer records
* Provide a range of business documents needed with high-level of accuracy such as letters, application forms etc when required by clients
* Responsible for resolving, in a timely manner, any regular client complaints, special requests received and other similar matters
* Client-facing; in charge with building and maintaining smooth, professional relationships with clients at all times.
* Updating all client-related tracking/master sheets and work with Finance team to ensure all applicable client payables are accurate and scheduled accordingly, inclusive of being allocated in monthly budget reports.
Requirements
Basic requirements, knowledge, skills and abilities:
* University degree holder preferably in Business Administration
* Minimum 2 years work experience in a Client Service or Client Relations role, a strong understanding and proven experience dealing with Financial Instruments (specifically bonds) and investment administration processes
* Must have background work experience in an IFA firm or an investment platform business entity or similar.
About the Company
Founded in 1948, Robert Half International Inc. (NYSE symbol: RHI) is the world\'s first and largest specialized staffing firm and a member of the S&P 500 index. We are a global leader in professional staffing and consulting services and the parent company of Protiviti, a leading independent internal audit and business and technology risk consulting firm. For 2006, Robert Half International reported revenues of $4 billion and now has staffing and consulting operations in more than 400 locations worldwide.