Client Relations Executive

Job description / Role

The job holder is required to mainly assist any customer that interacts with the company through various channels such as phone calls, email, live chat, face-to-face interaction, etc. As our company will be in ‘start-up’ mode, you may also be required to assist in all and any other departments during your employment, in order to help the company achieve its goals and objectives to grow gain, and retain clients, ensure smooth operational procedures and successfully grow its position in the market. Your responsibilities may extend to sales, operations, and any other critical business functions required to ensure the success of the company.

- Work effectively to achieve individual and department goals and objectives and strive consistently to create outstanding customer engagement.
- Provide a high level of customer service and professionalism taking into account the unique needs of clients and delivering personal and tailored support to resolve complex customer issues.
- Problem solves and takes decisions in a timely manner in order to resolve and exceed customers’ expectations.
- Maintain a thorough knowledge of all departments, products, and services in order to provide customers with accurate information.
- Coordinate effectively with other departments to ensure efficient and swift resolution of client requests.
- Ensure all tickets are actioned in accordance with departmental targets and agreed service levels.
- Highlight opportunities and suggest solutions to improve procedures, technology, and service so that the company can provide excellence to all customers.

Salary:
AED 8,000 to 12,000 per month inclusive of fixed allowances.

Requirements

University Qualifications: Bachelors Degree

Nature and length of previous experience: at least 2+ years’ demonstrably successful experience in a customer-facing relationship role.

Language Fluency: English

Current Location: United Arab Emirates

About the Company

Welcome to CREATIVE ZONE!

We are a team of company registration professionals who are passionate about bringing the dreams of aspiring entrepreneurs and SME’s to life.

We believe in providing you not only with your company’s documentation, but also equipping you with the necessary tools to promote, develop and grow your business.

We are a business setup company with a difference - our work doesn't end with the issuance of your trade license & residency visa - it starts there!