Clinic Supervisor

Job description / Role

• Lead the efficient operational delivery of advanced aesthetic solutions within clinic.
• Manage every aspect of the day to day clinic operation ensuring the highest quality of service is provided for patients, whilst driving sales and improving staff performance.

Employee relation:

• Lead, motivate and manage clinic staff to encourage a high performing team – motivate, appraise, encourage, inspire confidence and support clinic staff
• Ensure all staff are trained effectively and manage performance/conflict where necessary.
• Manage effective staff rotation to ensure having the right people at the right place at the right time enabling full clinic optimization.

Patient relation:

• Deliver industry leading customer service
• Develop and maintain a customer focused culture within the clinic that delivers high standards of service and creates long term relationships with clients.
• Manage client expectations by reporting and managing all client complaints in line with company protocol where necessary.
• Maintain a high profile within clinics and clients alike in order to lead by example and stand by company values.

Operations management:

• Elaborate and manage the P&L, taking every opportunity to minimize costs and maximize revenue, review and analyze clinic financial performance vs target against clinic/company EBITDA.
• Revenue generation by running multiple marketing and advertising campaigns
• Analysis of marketing activities and measurement of ROI
• Plan and implement stock control to maximize sales and minimize stock loss.

Health and Safety Regulation:

• Ensure all health organizational policies and protocol standards are met at all times - Ensure continual review of administration and operational procedures within clinic to certify full health and safety within clinic.
• Liaise with official authorities in the clinic jurisdictions and ensure the clinic compliance with rules and regulations of bodies such as DHA, DED etc.

Salary:
AED 12,000 to 15,000 per month inclusive of fixed allowances.

Requirements

• Good working knowledge of Beauty & Aesthetic Industry
• Experience of working within a medical or highly regulated environment
• Previous experience in professional laser and skin treatments field
• Experience of working with P&Ls and interpretation of data
• Ability to work flexibly to suit the hours and needs of the business
• Motivated, organized and Professional
• Demonstrates strong commercial and financial acumen
• Ability to build, maintain and be part of high-performance teams
• Strong written, oral and presentation skills
• Capable of problem solving and decision making
• Honest, reliable and professional at all times

About the Company

Arabian Medical Enterprises ARAMED LLC is specialized in the field of Medical Aesthetics, Alternative Laser Treatment and Advanced Medical Solution fields. ARAMED was established in 2003 in the UAE with the intention to expand to the GCC market. After achieving solid, and strategic development in the UAE market. Driven by a unique team of management, ARAMED is determined to become a market leader in all product lines and achieve growth by both intensive and integrative growth strategies. We are keen to become the source of trust and advice for this business field by implementing well-crafted marketing techniques and programs.

ARAMED is entering its 17th year of operation. Its products have been well received, and marketing will be key to the development of brand and product awareness as well as the growth of the customer base. ARAMED possesses fair information about the market and knows a good deal about the common attributes of the most prized customers. This information will be leveraged to better understand who is served, what their specific needs are, and how ARAMED can better communicate with them.