Clinic Supervisor

Job description / Role

• Serves patients by greeting and helping them, scheduling appointments, and maintaining records and accounts.
• Welcomes patients and visitors in person or on the telephone, and answering or referring inquiries.
• Optimises patients’ satisfaction, provider time, and treatment room utilisation by scheduling appointments in person or by telephone.
• Keeps patient appointments on schedule by notifying provider of patient’s arrival, reviewing service delivery compared to schedule, and reminding providers of service delays.
• Comforts patients by anticipating patients’ anxieties, answering patients’ questions, and maintaining the reception area.
• Ensures availability of treatment information by filing and retrieving patient records.
• Maintains patient accounts by obtaining, recording, and updating personal and financial information.
• Obtains revenue by recording and updating financial information, recording and collecting patient charges, controlling credit extended to patients, and filing, collecting, and expediting third-party claims.
• Maintains business office inventory and equipment by checking stock to determine inventory level, anticipating needed supplies, placing and expediting orders for supplies, verifying receipt of supplies, and scheduling equipment service and repairs.
• Helps patients in distress by responding to emergencies.
• Protects patients’ rights by maintaining confidentiality of medical, personal, and financial information.
• Maintains operations by following policies and procedures, reporting needed changes.
• Contributes to team effort by accomplishing related results as needed.

Requirements

• Extremely fluent in English & Arabic with outstanding communication skills
• Must have 3+ years of experience in aesthetics clinic in Abu Dhabi
• Aware of HAAD regulations and guidelines
• Well versed at managing people
• strong management and reporting skills

About the Company

Arabian Medical Enterprises ARAMED LLC is specialized in the field of Medical Aesthetics, Alternative Laser Treatment and Advanced Medical Solution fields. ARAMED was established in 2003 in the UAE with the intention to expand to the GCC market. After achieving solid, and strategic development in the UAE market. Driven by a unique team of management, ARAMED is determined to become a market leader in all product lines and achieve growth by both intensive and integrative growth strategies. We are keen to become the source of trust and advice for this business field by implementing well-crafted marketing techniques and programs.

ARAMED is entering its 17th year of operation. Its products have been well received, and marketing will be key to the development of brand and product awareness as well as the growth of the customer base. ARAMED possesses fair information about the market and knows a good deal about the common attributes of the most prized customers. This information will be leveraged to better understand who is served, what their specific needs are, and how ARAMED can better communicate with them.