Cluster Director of Security

Job description / Role

Cluster Director of Security

The Cluster Director of Security is responsible to protect and safeguard all hotel guests, colleagues, their belongings and all hotel assets. He/she is ensuring that all Business Units (Fairmont The Palm, Th8, Mövenpick Hotel Jumeirah Lakes Towers and Riva Beach Club) are adequately secured at all times.

Responsibilities:

- Behaves and acts as a manager in an exemplary fashion, embodying the brand mindset, manages the security team, helping them improve their skills and providing support for career development
- Ensures the safety and security of all hotel guests and colleagues in all 4 Business Units
- Ensures all regulations with regards to safety and security are being met
- Ensures the risk for the hotels with regards to guests and colleagues' incidents is kept to a minimum
- Ensures high rating on the annual security audit
- Effectively manages supplier and valet contracts
- To undertake full responsibility of the security teams for managing and to enforce security policies and procedures in accordance with Accor guidelines and also ensure compliance to all local regulations.
- To provide supervisory guidance and support to all security personnel within the security department.
- To create a safe and secure environment for the guest and colleagues
- To develop, implement and enforce the standard operating security procedures.
- To develop and train hotel colleagues in firefighting, fire evacuation as per local civil defense.
- To be responsible for the life safety policies and procedures as dictated by local civil defense
- To be responsible for the day to day operation of the Security Department and should effectively enforce hotel's rule and regulations.
- To supervise the administration of lost and found with daily audits and exercise gate pass control procedure.
- To protect all Business Units' assets.
- To be on call 24 hours a day, 7 days a week, 365 days per year
- To ensure that the ALL Safe precautionary measures are well implemented in all departments
- To guide and train the ALL Safe officers
- To provide supervisory guidance and manage the recreation team (lifeguards)
- To know and apply in all business units the Accor APACHE security and evacuation procedures
- Organizes monthly department meeting and distribute minute of meeting.
- Ensures the safety and security of guest, staff, visitors and contractors at all times.
- Responsible to manage all safety & security, Fire Life Safety and food hygiene risks faced by the Business Units.
- Liaises with all department heads to ensure hotel employees are adhering to established security procedures.
- Records and notify all risks, deviations from hotels safety standards and any untoward incidents.
- Tracks departmental safety record and document medically treated and non-treated injuries.
- Recruits and train the security team in all Business Units
- Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
- Develops and maintains a monthly checklist for all CCTV equipment, alarmed doors, and panic / duress alarms to ensure that they are fully functional.
- Conducts regular mock fire evacuation drill as per the hotels emergencies standards.
- Develops and advise key personnel of emergency procedures.
- Implements action plans to monitor and control risk.
- Establishes crisis management and contingency planning.
- Conducts regular walk-through rounds to observe all Business Units.
- Maintain confidentiality of guests and colleagues at all times
- Other duties as assigned by the Management

Requirements

Qualifications and requirements:

- Bachelor degree in Hotel Management
- Minimum of 8 years' experience in Luxury Hotels
- UAE experience is a must
- Significant years of experience in a similar position
- Experienced in investigation, interrogation and establishing reports.
- Fluent in English and Arabic is an added advantage
- Crisis management and interaction management.
- Keen eye for detail.
- Excellent organizational skills.
- Strong communication skills, both verbal and written.
- Physical stamina
- Able to remain calm and professional under pressure
- Maintain confidentiality and discretion at all times

Visa Requirements:
Please note that you must be eligible to live and work in Dubai.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor.

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About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.