Collections Executive

Job description / Role

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group's entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

Overview of the role:

The Collections Executive is responsible for strategically managing debt recovery, minimizing financial losses, and improving cash flow while maintaining positive customer relationships. Through effective communication, negotiation, and compliance with regulatory standards, this role aims to achieve collection targets and contribute to the overall financial health of the organization

What you will do:
- Manage a portfolio of delinquent accounts, this includes reaching out to debtors/customers, understand the reason for default and ensure collections of dues on time
- Regular follow up via emails & Telephones calls with past due customers to ensure the collection of pending amounts on time
- Preforming all the relevant collections activities before recommending for necessary legal action.
- Attend and Answer queries from customers related to collections.
- Prepare and send the Statement of Account (SOA) for the debitors monthly and whenever required.
- Negotiating and proposing re-payment plans according to the company policy.
- Adhere to all Collection Procedures while protecting the interest and reputation of the organization.
- Full responsibility for maintaining a complete collection reports and recording details of all interactions with customers in the collections management log
- Create & Maintain relationships with debtors, when possible, to avoid future issues.
- Provide feedback to credit team on customer payment status/history when required.
- Field visits to be performed on case-to-case basis when required.
- Handling Corporate and retail customers including critical accounts.
- Reconciling the customer's accounts when required.
- Must be compliant to company's policies and procedures, responsible of reading and understanding all policies

Requirements

What you will do:
- 3-4 years' experience in collections
- Strong interpersonal facilitation and presentation skills
- Excellent customer services and communication skills (Verbal and Written).
- Attention to details and problem solving.
- Managing time effectively.
- The ability to work under pressure is essential and to meet the deadlines.
- PC & Microsoft Office proficiency
- Understanding/Knowledge of computer
- Previous automotive experience preferred
- Languages: Fluent English - Arabic an Advantage

Behavioural Competencies:
- Ability to plan own work effectively and meet deadlines.
- Contribute to the short-term planning of department.
- Show initiative in taking on greater responsibilities without being asked. Demonstrate persistence in the face of resistance.

What equips you for the role:
- Bachelor's degree/University degree or equivalent experience

About Al-Futtaim Automotive
A major division of the UAE-based Al-Futtaim Group of companies, Al-Futtaim Automotive is an industry leader with presence in 10 countries across the Middle East, Asia and Africa.
Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world's most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM.

We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers - right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences.

We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial & construction equipment.
What keeps the company moving forward is a 9000-member strong team, with inspiring possibilities for growth, throughout the career path. This is Al-Futtaim Automotive and we empower talent to move forward.

About the Company

Established in the 1930's, the Al-Futtaim Group initially operated as a trading enterprise. Rapid development throughout the 1940's and 50's saw it establish itself regionally as an integrated commercial, industrial and services organisation, positioning itself one of the leading business houses in the lower Gulf region. Today, it operates collectively over 40 companies bearing the Al-Futtaim name, dominates many market segments in the UAE, and has expanded its sphere of operation to include Bahrain, Kuwait, Qatar, Oman and Egypt.

The Group comprises a diverse range of strategically positioned operating subsidiaries and associate companies, structured to give the Al-Futtaim Group the flexibility and versatility to keep ahead of local competition while keeping pace with the ever-evolving global business scenario. The Groups continued investment in world-class systems technology is clear evidence of its commitment to maintain leading edge performance and service delivery.

The success of the Al-Futtaim Group can be attributed to a business approach that combines the ability to change with the traditional values of integrity, service and social responsibility that define its core business philosophy. This, linked with the Groups belief in decentralisation, gives the heads of the operating companies a high degree of functional autonomy and authority, providing the Group with essential flexibility, and individual employees a clearly defined work culture and sense of responsibility.