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Job description / Role
• To investigate, respond to and resolve all complaints and issues of the customers.
• To analyse complaints and identify actions to improve service.
• Coordinate with the branch and customers to resolve the issues.
• Provide suggestions to improve the quality of our customer service based on the complaints received.
• Generate report of what are the complaints that we received in a monthly basis.
• Responsible in customer happiness.
Requirements
• Educated to degree level or equivalent
• Excellent English communication skills
• Highly Developed written communication skills
• Highly developed interpersonal, communication and influencing skills and ability to communicate with staff and customers
• Excellent analytical skills and ability to assimilate and understand disparate information to make sound and fair judgements and decisions
• Good awareness of Equality and Diversity considerations
• Highly organised and able to manage and prioritise workload to deliver targets
• Must have at least 3 years experience in similar field
• Can start immediately
About the Company
Our music school in Dubai offers music classes and dance instructions to more than 50,000 students. Melodica music schools in Dubai provide a motivating environment where students can develop new skills and express their creativity. We incorporate advanced technology & engagement in our music lessons, making us the best music school in Dubai. Our music classes range from beginner to advance in vocals and instrumentals.
The faculty at Melodica Music institute in Dubai is made up of accomplished musicians and dance instructors. In addition, our Music institute proudly conducts music concerts and dance events in Dubai and other cities in the UAE. Enroll in our music school in Dubai, Abu Dhabi & Sharjah to get goal-oriented music classes - the best music school near me in your city.