Consulting, Financial Services - Customer Practice - Manager

Job description / Role

Line of Service
Advisory

Industry/Sector
FS X-Sector

Specialism
Customer Strategy

Management Level
Manager

Job Description & Summary

In Consulting, you will have the opportunity to work closely with the best across industry and professional functional advisory services. We focus on helping solve client problems by offering both strategic and operational deep industry expertise. We pride ourselves on building long-lasting relationships with companies and organizations, always ensuring that we are able to bring the best insights and solutions to help them tackle whatever critical issues they may face. Our Consulting practice currently focuses on several core industry sectors including (Consumer and Industrial Products & Services, Energy, Utilities & Mining, Financial Services, Government, Health Industries, Finance Function, People and Organisations, and Technology)

Business Unit Overview 

The Financial Services Consulting team provides a full range of services to our Banking & Financial Services clients, including Strategy and Revenue Growth (Entry strategy, Product portfolio analysis, Business plan development and Optimization of revenue generation), Operational excellence (Organization restructuring, Corporate governance development, Organisation transformation, Performance Management, Outsourcing & Shared Services strategies and Cost optimisation), Risk consulting (Risk appetite definition, Risk framework development, Risk reviews and alignment), Technology enablement (System selections, Implementation program management) and Analytics.

We are a growing team and looking for dynamic, flexible, proactive and hardworking experienced consultants who have a passion for shaping financial services positively in the GCC over the coming years. We have a strong pipeline of large, transformational opportunities with our clients which will provide great opportunities for all our people to step up and play significant and rewarding roles.

Responsibilities: 

- Build "Front Office Customer Practice" business for PwC in the Middle East, focusing in the areas of:
- Revenue generation : customer value management, segmentation, pricing, product development, customer and business strategy, marketing and sales effectiveness etc.
- Experience : user experience, customer insights, social media impact, channel mix strategies, impact of digital technologies on experience
- Operating Model : Operating Model development based on the above, implementation plan development
- Innovation Management  
- Responsible for sales and delivery of customer proposition and build the team to ensure PwC positions itself as one of the major players in the region
- Lead sales pitches to clients and ensure growth of the customer platform in terms of revenue terms.
- Manage and lead assignments including day-to-day follow up on project teams and ensuring targets are met.
- In addition to the above, embed customer proposition into other likely propositions within the financial consulting practice and ensure integrated concepts are taken to the clients and customer capabilities are leveraged to the fullest, particularly during implementation of the operating model.
- Build and enhance customer team capabilities by always being up to date with trends in the market and understanding the impact on our clients so that you can help shape their thinking and our success in the market.
- Develop propositions and impart this knowledge to Consultants and Senior Consultants.
- Work with colleagues in all Middle Eastern offices on client work and internal initiatives as well as with international teams where appropriate.
- Keep up to date with current trends from the region and from across the world.
- Demonstrate teamwork and responsibility with the engagement team members; stay abreast of current business and economic developments relevant to the client's business; and use current technology and tools to enhance the effectiveness of services provided.
- Whilst working in and leading the Customer Strategy team, you will develop your understanding of the key themes in the market and in the region.
- You will work collaboratively with other Financial Services experts to shape the future of our clients and to bring about positive change.
- You will have access to all of the latest training and development tools and the support of the wider PwC network.

Requirements

Requirements: 

Education:

- Bachelor's degree in Finance, Business, and Economics, Quantitative Analysis or other related major required.

Years of Experience:

- 5 + years of experience in the Financial Services field. 
- Minimum 5 years of experience within the professional services environment.
- Previous experience within the Middle East is a plus, particularly towards the latter part of the career.
- Excellent organisational skills, having the ability to prioritise work load whilst being resilient and being able to cope well under pressure and meeting tight deadlines.
- Proven IT skills in Excel, Word and Power point. 
- Language Skills: Excellent communication skills (verbal and written), particularly ability to articulate concepts and recommendations in written form (PowerPoint reports, charts etc.).  
- The ability and willingness to travel within the Middle East and worldwide where the project dictates.
- Strong capability to lead sales and manage delivery.
- Strong ability to manage large project/ consulting teams
- In depth financial sector acumen and the underlying market forces affecting the performance of organizations and their strategic objectives.
- Demonstrated track record in development and implementation of practical solutions to complex strategic challenges.
- Proven strong conceptualized thinking and analytical capabilities.
- Demonstrated track record in business development and sales. Should have a track record in relationship management and business development.
- Should have gained previous experience in managing staff and the ability to demonstrate leadership skills.
- Strong portfolio / program/ project management skills.

About the Company

At PwC Middle East, we've set out an ambitious purpose and strive to live it everyday: to solve important problems and build trust in society.

We're a community of solvers that come together in unexpected ways to build trust and create sustained outcomes. We solve important problems, support one another as we grow, develop and build fulfilling careers.

PwC provides industry-focused services for public and private clients across Assurance and Audit, Deals, Consulting, Tax and Legal. We draw on our development legacy that brings together the collective experience of over 7,000 people in our region with offices across 12 countries to solve for tomorrow.

We're striving to consistently deliver innovative work that builds trust and delivers sustained outcomes. And we're proud of the strength that comes from all our different backgrounds and experiences and we value everyone's uniqueness. We thrive in uncertainty, operate with integrity and leverage the diverse perspectives of our teams.

If you're looking for a place that fuels your ambition to make a difference, that matches your curiosity with continuous learning opportunities and reimagines ways of working to enable you to lead a more balanced life, then you're a future PwCer.