Job closed
Ref: KP054-1220
Job description / Role
Consulting | Talent standards
ServiceNow HR - Human Resources Transformation
When you work for us, you commit to a career at one of the largest and most prestigious professional services firms in the world. We have received numerous awards over the last few years, including Best Employer in the Middle East, and Best Consulting Firm, and the Middle East Training & Development Excellence Award.
A career in Deloitte will engage your wide-ranging skills in program management and coordination, marketing, business development, relationship-building and importantly, client engagement. We're looking for smart problem-solvers those with fluency in Middle Eastern culture who can work collaboratively to apply themselves and deliver propositions that will raise Deloitte's eminence in the region. If you enjoy a challenge and the opportunity to make a positive difference in the world, we will provide you with a professional environment geared to fostering your growth and positioning you achieve excellence with our clients
Our Purpose
Deloitte makes an impact that matters. Every day we challenge ourselves to do what matters most-for clients, for our people, and for society. We serve clients distinctively, bringing innovative insights, solving complex challenges and unlocking sustainable growth. We inspire our talented professionals to deliver outstanding value to clients, providing an exceptional career experience and an inclusive and collaborative culture. We contribute to society, building confidence and trust in the markets, upholding the integrity of organizations and supporting our communities.
Our shared values guide the way we behave to make a positive, enduring impact:
- Integrity
- Outstanding value to markets and clients
- Commitment to each
- Strength from cultural diversity
Work you'll do:
Deloitte Middle East are on a journey to grow and scale our ServiceNow HR capability across the region. It's an exciting time to join our team in this early growth phase as you will be involved in a broad range of initiatives including business & practice development, creation of tools and accelerations, recruitment and project delivery.
As part of our ServiceNow HR team, you will use your knowledge and experience of HR Operations and the ServiceNow HR Service Delivery (HRSD) platform to optimize our clients HR operations, improve employee experience and help them drive business results.
In this role you will be responsible for:
- Assisting with practice and business development activities for ServiceNow HR and broader HR Transformation project
- Working in a team around ServiceNow HRSD projects and work-streams through discovery, design, build, test, and deployment activities leveraging our agile deployment methodology
- Working with a team of both functional and technical consultants through requirements gathering and sprint design sessions for the ServiceNow HRSD application
- Working with client stakeholders to document baseline, current state HR Service Delivery operation
- Developing the points of value to deliver throughout the HR Service Transformation effort
- Helping develop detailed implementation plans for deploying the HR Service Delivery product including establishing key milestones, and finalizing budget/scope and high level architecture
- Managing specific areas of the project/workstream, including monitoring and identifying any project issues early to be able to mitigate any risk for your clien
- Establishing user journeys and creating the user stories to support the design and configuration of the Employee Service Portal, Knowledge Management, and Case Management capabilities
- Supporting the iterative configuration of the HRSD application, engage stakeholders to conduct reviews through joint design sessions
- Assisting with executing system validation, preparing the organization for the transition and ensuring reading for deploying the HRSD build into production
- Building your reputation within the firm and market around the strong HR Shared Services knowledge and ServiceNow product knowledge you possess
- Forging strong relationships with both the clients and project teams that will contribute to your growth and development
Leadership Capabilities:
- Identifies and embraces our purpose and values and puts these into practice in their professional life
- Develops self by actively seeking opportunities for growth, shares knowledge and experiences with others, and acts as a strong brand ambassador
- Seeks opportunities to challenge self; teams with others across businesses and borders to deliver and takes accountability for own and team results
- Builds relationships and communicates effectively in order to positively influence peers and other stakeholders
- Understands objectives for clients and Deloitte, aligns own work to objectives and sets personal priorities
Requirements
- Good command of written and spoken English and Arabic Languages
- 2+ years of experience in ServiceNow implementations and optimizations
- 3 to 5 years of experience in HR Transformation. Experience in Consulting is a plus
- An undergraduate degree in Economics, Business Administration, Finance, Engineering or any relevant degree, MBA or a relevant Master degree is a plus
- Experience in the delivery and implementation of at least one ServiceNow HRSD core module
- Experience developing implementation plans in ServiceNow
- Knowledge of HR functions, processes, and best practices
- Experience in Project Management
- Excellent communication and people skills, with a strong emphasis on teamwork
- Demonstrate leadership and team-building capabilities
About the Company
Deloitte is the world's largest and leading professional services firm, providing audit & assurance, consulting, financial advisory, risk advisory and tax and services to public and private clients spanning multiple industries, whether they are in the energy, communications, oil and gas, financial services, family businesses, healthcare, public or education sectors among others.
With a globally connected network of member firms in more than 150 countries and territories, Deloitte brings world-class capabilities and high-quality service to clients, delivering the insights they need to address their most complex business challenges. Deloitte's more than 250,000 professionals are committed to becoming the standard of excellence.
Deloitte & Touche (M.E.) is a member firm of Deloitte globally and is the first Arab professional services firm established in the Middle East region Deloitte & Touche (M.E.) is a member firm of Deloitte Touche Tohmatsu Limited (DTTL) and is a leading professional services firm established in the Middle East region with uninterrupted presence since 1926 with 26 offices in 15 countries to date. What distinguishes Deloitte member firms in the Middle East is the global and regional expertise and know-how offered through specialized and highly knowledgeable talent. Deloitte aims to offer the best services to its clients through a team with more than 3,300 partners, directors and staff in the Middle East which guarantees effective communication with clients and a deeper understanding of their needs. It is a Tier 1 Tax advisor in the GCC region since 2010 (according to the International Tax Review World Tax Rankings). It has also received numerous awards in the last few years which include best employer in the Middle East, best consulting firm, the Middle East Training & Development Excellence Award by the Institute of Chartered Accountants in England and Wales (ICAEW), as well as the best CSR integrated organization.
Deloitte drives progress. Our practices around the Middle East support clients become leaders wherever they choose to compete. We invest in outstanding people of diverse talents and backgrounds and empower them to achieve more than they could elsewhere. Our work combines advice with action and integrity. We believe that when our clients and society are stronger, so are we.
Our Purpose
Deloitte makes an impact that matters. Every day we challenge ourselves to do what matters most-for clients, for our people, and for society. We serve clients distinctively, bringing innovative insights, solving complex challenges and unlocking sustainable growth. We inspire our talented professionals to deliver outstanding value to clients, providing an exceptional career experience and an inclusive and collaborative culture. We contribute to society, building confidence and trust in the markets, upholding the integrity of organizations and supporting our communities.
Our shared values guide the way we behave to make a positive, enduring impact:
- Integrity
- Outstanding value to markets and clients
- Commitment to each other
- Strength from cultural diversity